Senior Manager, Platform Development
About the role
The Senior Manager, Platform Development leads a team of software engineers building and operating the core services that govern how fans access Crunchyroll. These services include login, identity, authorization, partner authentication, compliance-aware account flows, notifications, and AI runtimes.
Core Responsibilities
Team leadership and people management: Lead, coach, and grow a team of software engineers, providing clear expectations, feedback, and career development aligned with Crunchyroll's engineering manager career ladder. Hire and onboard diverse talent, build an inclusive team culture, and set a high bar for engineering quality, ownership, and collaboration.
Domain ownership: access, notifications, and AI runtimes: Own the roadmap and execution for Platform Development's core domains: authentication and identity, authorization, notifications, and AI runtimes, ensuring these services are reliable, secure, and easy for other teams to adopt. Partner with Data and security teams to integrate access services with compliance orchestration for GDPR/DSAR and age-assurance requirements, including data wipe/anonymization and age-based access controls in key markets. Define and maintain Service Level Objectives (SLOs), on-call practices, and incident response workflows for your services, in partnership with SRE/DevOps and Engineering Operations.
Platform architecture and modernization: Lead the decomposition of existing account-auth and IAM systems into well-bounded services (core auth, client policies, consent, risk/security), laying the groundwork for future capabilities like passkeys, social login, and targeted friction models. Guide the evolution of notifications from legacy systems toward a modern, observable Universal Notification Orchestrator, starting with critical flows such as OTP and security/compliance messaging. Collaborate with Data and AI/ML teams to define the vision and reference architecture for a shared AI inference platform, supporting multi-model serving, observability, and cost management for risk, security, and experience optimization use cases.
Cross-functional collaboration and stakeholder management: Work closely with product management, program management, and partner teams to translate fan and business outcomes into a clear, prioritized roadmap for Platform Development. Partner with client, video, and partner engineering to improve authentication success, account linking flows, and time-to-first-play across distribution channels and devices. Communicate status, risks, and tradeoffs clearly to senior leadership, ensuring alignment on priorities and visible impact to fan experience, regulatory posture, and platform leverage.
Operational excellence and continuous improvement: Ensure your team designs for observability, security, and operability, embedding testing, monitoring, alerting, and runbooks into all critical services. Use incident and operational data to drive learning and durable improvements, in partnership with SRE and Engineering Operations (Root Cause Analysis, RCA, standards, and best practices). Contribute to and adopt shared engineering practices across Platform Engineering, including multi-account AWS patterns, GitHub security, and self-service infrastructure and deployment workflows.
About You
You have 10+ years of experience building and operating cloud-native backend or platform services at scale, and 4+ years of experience managing engineering teams.
You have deep experience with at least one major cloud provider (preferably AWS) and modern application architectures (microservices, event-driven systems), including APIs, queues, and data stores.
You are proficient in one or more backend programming languages (such as TypeScript, Go, Java, or Python) and can meaningfully review designs and code with your team.
You have led teams responsible for authentication, identity, authorization, notifications, or similar consumer access domains, with a strong understanding of security, fraud, and trust considerations.
You are comfortable partnering on compliance and data protection topics (e.g., GDPR/DSAR, data retention, age assurance) and integrating technical systems with policy and regulatory requirements.
You have experience working with or around AI/ML production systems—such as inference runtimes, model deployment, or ML-powered risk/scoring systems—or are eager to learn and partner closely with ML/AI teams in this area.
You can synthesize complex tradeoffs for technical and non-technical audiences, and build trust across teams and time zones.
About Crunchyroll
Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.
Join our team, and help us shape the future of anime!