Senior Manager, Performance Excellence

About the role

The Senior Manager, Performance Excellence is a strategic and analytical role within the Retail Excellence organization, responsible for building and managing the staffing framework that drives productivity and performance across our MBR and owned F&B retail network. This role sits at the intersection of financial management, data analysis, and cross-functional influence, partnering closely with commercial development, retail and finance teams to ensure our points of sale are optimally staffed to deliver business results.

Responsibilities

• Build and implement a comprehensive headcount planning framework that maximizes productivity, effectiveness, and ROI across all F&B retail locations.
• Translate staffing analysis into actionable recommendations, driving commercial development and strengthening partnerships with retail collaborators.
• Drive strategic deployment of freelance talent, ensuring CHANEL’s business objectives are met with agility and precision.
• Present critical insights to senior leadership, influencing key decisions that directly impact the business.
• Take full ownership of freelance and shared retailer budget management, ensuring resources are allocated efficiently to deliver high-value outcomes.
• Develop and evolve compensation strategies that enable CHANEL to attract, motivate, and retain top field talent in competitive markets.

Requirements

This role requires a high degree of independence, financial acumen and the ability to translate complex data into clear, actionable recommendations. This position is partially remote, requiring a minimum of three days in-person office presence at the New York Corporate office. Occasional travel may be required for meetings, trainings or on-site retail visits. No significant physical requirements. Minimum 7 years’ experience in relevant roles.

Qualifications

• 7+ years of progressive experience in roles involving budget ownership, analytical problem-solving, and data-driven recommendations, ideally within retail or consumer-facing industries.
• A deep understanding of what drives success in retail teams and a passion for optimizing the associate and client experience.
• Ability to influence stakeholders at all levels, even without direct authority, and proven experience working cross-functionally.
• Strong presentation and communication skills, especially when translating complex analysis into actionable insights.
• A strategic, curious mindset with a drive to innovate and improve existing frameworks.

Skills

• Advanced project management and cross-functional leadership skills.
• Exposure to senior leadership and opportunities to influence business-critical decisions.
• Deep expertise in retail workforce analytics, staffing strategy, and financial stewardship.
• Experience developing and implementing compensation frameworks at a market-leading luxury brand.
• Opportunities for growth into broader talent, financial, or commercial strategy roles within CHANEL.
• Mentorship, including regular development conversations and exposure to senior-level strategic work.