Senior Manager, People Leader - Product Design

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We’re succeeding because they’re succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we’re on a quest to change banking for good.

We’re currently seeking a Senior Manager of Product Design to lead Partner Experiences in the Global Payment Network. The Global Payments Network is built on the reach, capabilities, and expertise of our brands: Discover® Network, Diners Club International®, and PULSE®. We process billions of transactions annually and partner across the industry to power payments globally. Our team is responsible for enabling our partners’ success through easy access to payment technology, fraud monitoring, and compliance platforms.

The Experience Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences, and we are passionate about creating memorable, meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation. We champion a thriving environment of collaboration, authenticity, and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another.

About the Role

As a Senior Manager of Product Design, you’ll combine your craft expertise and people leadership skills with an understanding of our customers and the business to co-create innovative solutions to complex problems, drive product strategy, and create a thriving team culture of high-performing designers.

Responsibilities

• Product Design Expertise: Demonstrate established expertise in product design, leveraging skills across interaction, visual, and service design. In collaboration with cross-functional partners, help oversee and optimize the use of appropriate tools, platforms, frameworks, and design systems. Work with your team to develop artifacts such as vision stories, journey maps, blueprints, high-fidelity designs, and prototypes.
• Leadership: Reinforce a positive and inclusive team environment, set goals aligned to broader portfolio strategy, manage stakeholders, remove barriers, and train and develop designers who are empowered to reach their potential and help the business achieve its goals.
• Strategic Direction: Shape product direction and outcomes by leveraging deep design expertise, user insights, and an understanding of the business. Drive alignment across product, tech, and business partners, ensuring user needs are central to our overall strategy and enabling bold, innovative solutions to complex problems.
• Human-Centered: Advocate for human-centered methodologies that align customer needs and business goals by applying data, research insights, design expertise, and a mature perspective to problem-solving across the portfolio.
• Business-Focused: Demonstrate strong knowledge of products, processes, customers, competitors, and broader market trends. Use that knowledge to shape how Design should engage (e.g., actively managing the portfolio, pivoting, redirecting, broadening, or narrowing scope as needed).
• Problem-Solving: Own the problem-solving approach (issue, impact, resolution) and apply good judgment when exploring alternatives and balancing competing interests or priorities. Leverage leadership for input and alignment. Bring exceptional creativity to exploring a solution space.
• Collaboration: Engage partner expertise and perspectives from across the organization to support workstream projects and identify the people needed to move the work forward. Embrace compromise to solve strategic challenges and deliver the best results.
• Communication: Present work across levels and job functions, modeling a strategic human-centered approach that integrates design frameworks, data, and research insights to make the complex accessible, influence stakeholders, and achieve desired results.

Requirements

• At least 6 years of experience in a Product Design role
• At least 6 years of experience in design and prototyping tools such as Figma
• At least 2 years of experience in a people leadership role

Preferred Qualifications

• At least 8 years of experience in a Product Design role
• At least 8 years of experience with design prototyping tools including but not limited to Figma
• Experience in multiple design skillsets including but not limited to product design, service design, design strategy, or content design
• Experience leading product design teams and projects
• Experience working with and contributing to a design system
• Experience collaborating with product, technology, and business leaders
• A strong portfolio demonstrating your leadership, process, results, and impact

Pay

The minimum and maximum full-time annual salaries for this role are listed below, by location. Salaries for part-time roles will be prorated based on the agreed-upon number of hours to be regularly worked.

• McLean, VA: $200,700 - $229,100
• Richmond, VA: $182,500 - $208,300
• New York, NY: $219,000 - $249,900

Candidates hired to work in other locations will be subject to the pay range associated with that location. This role is also eligible to earn performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI). Incentives could be discretionary or non-discretionary depending on the plan.

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. Learn more at the Capital One Careers website.