Senior Manager, Product Design

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We’re succeeding because they’re succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we’re on a quest to change banking for good.

We’re currently seeking a Senior Manager, Product Design to join the Navigator Platform team, which is part of the Experience Design organization. The Capital One Navigator platform is an integrated digital marketplace that bridges the gap between a customer's online car search and their physical dealership experience. As a Senior Manager on the Navigator Platform team, you’ll operate at the intersection of B2B enterprise design and cutting-edge AI innovation. You will combine your craft expertise, business acumen, and strategic influence to elevate experiences that empower dealers to build meaningful relationships with car buyers. Your work will directly impact both dealers and customers through innovations in dealer-to-customer messaging, campaign tools, and conversational AI experiences.

About the Role

Thriving as a versatile design leader and mentor, you will set a high bar for design execution—coaching ICs on pattern discipline and component usage while championing iconic customer experiences. You will serve as an essential cross-functional bridge, uniting product, engineering, and diverse stakeholder groups to resolve complex problems across the Navigator Platform ecosystem.

The Experience Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences. We are passionate about creating memorable, meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation. We champion a thriving environment of collaboration, authenticity, and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another.

Responsibilities

• Demonstrate established expertise in product design, leveraging skills across interaction, visual, and service design. Collaborate with cross-functional partners to oversee and optimize the use of appropriate tools, platforms, frameworks, and design systems. Develop artifacts such as vision stories, journey maps, blueprints, high-fidelity designs, and prototypes.
• Reinforce a positive and inclusive team environment, set goals aligned to broader portfolio strategy, manage stakeholders, remove barriers, and train and develop designers to reach their potential.
• Shape product direction and outcomes by leveraging deep design expertise, user insights, and an understanding of the business. Drive alignment across product, tech, and business partners, ensuring user needs are central to overall strategy.
• Advocate for human-centered methodologies that align customer needs and business goals by applying data, research insights, design expertise, and a mature perspective to problem-solving.
• Demonstrate strong knowledge of products, processes, customers, competitors, and broader market trends. Use that knowledge to shape how Design engages, actively managing the portfolio, pivoting, redirecting, and adjusting scope as needed.
• Own the problem-solving approach (issue, impact, resolution) and apply good judgment when exploring alternatives and balancing competing interests or priorities. Leverage leadership for input and alignment.
• Engage partner expertise and perspectives from across the organization to support workstream projects and identify the people needed to move the work forward. Embrace compromise to solve strategic challenges and deliver the best results.
• Present work across levels and job functions, modeling a strategic human-centered approach that integrates design frameworks, data, and research insights to make the complex accessible and influence stakeholders.

Qualifications

Basic Qualifications

• At least 6 years of experience in a Product Design role
• At least 6 years of experience in design and prototyping tools such as Figma
• At least 2 years of experience in a people leadership role

Preferred Qualifications

• At least 8 years of experience in a Product Design role
• At least 8 years of experience in design and prototyping tools such as Figma
• Experience working with and contributing to an established design system
• Experience collaborating with product, tech, and business leaders
• Experience leading design projects or teams
• Experience working in heavily regulated, data-heavy problem spaces

Pay

The minimum and maximum full-time annual salaries for this role are listed below, by location. Salaries for part-time roles will be prorated based on the agreed-upon number of hours to be regularly worked.

• Plano, TX: $182,500 - $208,300 for Sr. Manager, Design

Candidates hired to work in other locations will be subject to the pay range associated with that location. The actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI). Incentives could be discretionary or non-discretionary depending on the plan.

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. Learn more at the Capital One Careers website.