Senior Manager, Product Design

About the Role

We’re currently seeking a Senior Manager, Product Design to join our Experience Design organization. The Experience Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences. We are passionate about creating memorable, meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation. We champion a thriving environment of collaboration, authenticity, and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another.

If you’re a creative innovator who embraces an environment where you can experiment, learn, and change banking for good, we’d love to hear from you.

Responsibilities

• Product Design Expertise: Demonstrate established expertise in product design, leveraging skills across interaction, visual, and service design. In collaboration with cross-functional partners, help oversee and optimize the use of appropriate tools, platforms, frameworks, and design systems. Work with your team to develop artifacts such as vision stories, journey maps, blueprints, high-fidelity designs, and prototypes.
• Leadership: Reinforce a positive and inclusive team environment, set goals aligned to broader portfolio strategy, manage stakeholders, remove barriers, and train and develop designers. Empower your team to reach their potential and enable the business to achieve its goals.
• Strategic Direction: Shape product direction and outcomes by leveraging deep design expertise, user insights, and an understanding of the business. Drive alignment across product, tech, and business partners, ensuring user needs are central to overall strategy and enabling bold, innovative solutions to complex problems.
• Human-Centered: Advocate for human-centered methodologies that align customer needs and business goals by applying data, research insights, design expertise, and a mature perspective to problem-solving across the portfolio.
• Business-Focused: Demonstrate strong knowledge of products, processes, customers, competitors, and broader market trends. Use that knowledge to shape how Design should engage, including actively managing the portfolio, pivoting, redirecting, and broadening or narrowing scope as needed.
• Problem-Solving: Own the problem-solving approach (issue, impact, resolution) and apply good judgment when exploring alternatives and balancing competing interests or priorities. Leverage leadership for input and alignment. Bring exceptional creativity to exploring a solution space.
• Collaboration: Engage partner expertise and perspectives from across the organization to support workstream projects and identify the people needed to move the work forward. Embrace compromise to solve strategic challenges and deliver the best results.
• Communication: Present work across levels and job functions, modeling a strategic human-centered approach that integrates design frameworks, data, and research insights. Make the complex accessible, influence stakeholders, and achieve desired results.

Requirements

• At least 6 years of experience in a Product Design role
• At least 6 years of experience in design and prototyping tools such as Figma
• At least 2 years of experience in a people leadership role

Preferred Qualifications

• At least 8 years of experience in a Product Design role
• At least 8 years of experience in design and prototyping tools such as Figma
• Experience working with and contributing to an established design system
• Experience collaborating with product, tech, and business leaders
• Experience leading design projects or teams
• Experience working in heavily regulated, data-heavy problem spaces

Pay

The minimum and maximum full-time annual salaries for this role are listed below, by location. Salaries for part-time roles will be prorated based on the agreed-upon number of hours to be regularly worked.

• McLean, VA: $200,700 - $229,100
• Richmond, VA: $182,500 - $208,300
• New York, NY: $219,000 - $249,900

Candidates hired to work in other locations will be subject to the pay range associated with that location. This role is also eligible to earn performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI). Incentives could be discretionary or non-discretionary depending on the plan.

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.