Senior Manager-Payments Consulting- US Debit

Responsibilities

• Advance adoption of Amex debit capabilities
• Manage processing partner relationships, integrations, and compliance; regularly engage with external partners on debit
• Create thorough documentation and operationally sustainable processes to ensure consistent results
• Negotiate complex contracts with partners and customers
• Create and expand relationships with key external debit partners
• Develop technical proficiency and requisite fluency with network capabilities, including connectivity, specifications, and processes
• Collaborate broadly, sharing roadmap and interoperability considerations, and thought-leadership regarding U.S. debit norms
• Build strong positive relationships within Amex, including network, issuing, legal, pricing, policy, technology, and relationship management teams
• Maintain deep and current knowledge about the payment services industry, debit and U.S. market trends, new and existing technologies, products, and services

Qualifications

• Minimum 3 years’ experience in the processing and acquiring of U.S. debit cards with processor, debit network, or acquirer
• Sound technical aptitude, analytical, and problem-solving skills
• Demonstrated ability to guide, contribute to, and execute on strategies to deliver outcomes aligned to business goals in matrixed organizations
• Experience negotiating complex contracts with partners and/or customers
• Pristine ability to build, maintain, and leverage strong relationships with internal and external stakeholders, including industry partners
• Proven track record of leading through change, challenging the status quo, and leading and producing results with or without authority
• Excellent communication and interpersonal skills with the ability to articulate and illustrate complex issues in a simple, non-technical manner
• Strong work ethic and organizational skills, with high level of intellectual curiosity, initiative, drive, and attention to detail
• Potential travel required within U.S. (~10%)
• Bachelor’s degree or equivalent industry experience required

About the Role

The Payments Consulting team delivers go-to-market strategies, deploys new and emerging payment solutions, and ensures a seamless transaction processing experience across more than 20 global markets. The team serves as a trusted advisor to internal and external partners, bringing deep technical payments expertise and insights from the acceptance channel to inform internal strategies and support merchants, processors, and partners in implementing solutions that meet their evolving needs.

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Benefits

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.