Senior Manager, Operations Strategy Enablement

About Our Client

The organization operates as a tech-enabled digital finance platform collaborating with banks to offer financial products and services tailored for everyday Americans. It targets consumers often excluded by mainstream financial options, promoting financial inclusion and enabling better financial health through a transparent and responsible platform.

About the Opportunity

The SENIOR MANAGER, OPERATIONS STRATEGY ENABLEMENT is responsible for identifying, developing, and scaling strategic capabilities across various operational areas including Originations, Front Office, Backoffice, and Collections. This role leads complex, cross-functional initiatives from concept to implementation, partnering with multiple teams to create scalable solutions that improve efficiency, customer experience, and operational outcomes.

Responsibilities

• Develop and maintain an Operations Strategy enablement roadmap aligned with business objectives.
• Identify and scale proven capabilities, technologies, and operating practices across operations.
• Lead strategic initiatives from business case development through implementation and performance measurement.
• Translate operational needs into business requirements and collaborate with Product and Technology teams.
• Establish governance, workplans, success metrics, and decision points for cross-functional projects.
• Drive alignment and accountability while managing risks and competing priorities.
• Support expansion of automation, artificial intelligence, and emerging capabilities.
• Create repeatable playbooks to accelerate rollout of new capabilities.
• Measure initiative adoption and performance to identify optimization opportunities.
• Provide recommendations and updates to senior leadership.
• Build partnerships to promote consistent execution across the enterprise.

Requirements

• Bachelor’s degree in business, operations, strategy, finance, technology, or related field, or equivalent experience.
• Minimum 5 years in operations strategy, business transformation, operational excellence, product operations, program management, consulting, or related areas.
• Proven success leading complex, cross-functional initiatives with measurable results.
• Strong understanding of operational processes, technology-enabled transformation, and change management.
• Ability to connect solutions across business functions and scale capabilities.
• Experience developing business cases, defining requirements, managing implementation, and measuring impact.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder influence skills.
• Ability to balance strategic thinking with hands-on execution in a dynamic environment.
• Preferred experience in financial services, fintech, lending, servicing, or regulated industries.
• Experience with automation, artificial intelligence, or customer-engagement technologies.

Pay Range and Compensation Package

The pay range and compensation package for this role will be determined based on the candidate's experience, skills, and other relevant factors.