Senior Manager, Operations & Internal Technology

About the Role

As the Senior Manager, Operations & Internal Technology, this role owns the systems, tools, and operational infrastructure that let RevolutionParts run day-to-day. You will manage the technology stack Revolutionaries depend on—including access, device and help desk support, AI tool provisioning and governance—along with vendor relationships, business systems, and process infrastructure to keep those systems reliable, cost-efficient, and audit-ready. This role requires minimal oversight: work is initiated independently, methods and evaluation criteria are self-determined, and outcomes are communicated to leadership for visibility and approval.

Responsibilities

• Internal Technology & Systems Administration
  • Own end-to-end IT and systems administration (device provisioning, identity and access management, help desk support, and onboarding/offboarding technology processes), operating independently and delegating day-to-day ticket execution to direct reports. Ensure every employee has secure, working access from day one through offboarding to minimize company-wide technology downtime.
  • Evaluate and govern AI tool access and provisioning company-wide, partnering with Enablement on rollout sequencing and training alignment to control the speed and safety of AI adoption across the business.
  • Partner with functional leaders to redesign workflows, role definitions, and team structures around AI-augmented productivity, resulting in leaner, higher-output teams structured to scale without proportional headcount growth.
  • Act as subject-matter expert for training and enablement programs that raise the AI fluency floor across the company, closing adoption gaps between teams and converting AI tool access into measurable productivity gains.
  • Approach AI enablement as a company-wide change-management initiative rather than a one-time tools rollout to drive sustained adoption and behavior change, increasing productivity and business impacts cross-functionally.
  • Serve as the internal point of contact for technology vendors and managed service providers on complex or high-risk technical issues. Independently recommend technology stack decisions (hardware, core business systems, integrations) in partnership with the VP, People on significant purchases to minimize resolution time and control technology spend as the stack scales.
  • Conduct performance reviews and provide career development guidance for direct reports, building a technology team capable of supporting the company's next stage of growth.
• Business Systems & Vendor Management
  • Own the internal SaaS and business systems stack end-to-end (license and seat management, integrations, and platform administration for non-HRIS tools) to eliminate unused seats and license waste, directly reducing operating costs.
  • Manage vendor relationship management, contract renewals, and technology purchasing recommendations company-wide. Negotiate terms and independently evaluate vendors against existing tools (final budget approval rests with leadership) to lower technology spend and ensure every technology dollar is tied to a clear, defensible business case.
  • Build and maintain a company-wide technology spend and license inventory, flagging redundant or underutilized tools for consolidation to give leadership an ongoing, transparent view of technology ROI.
• Process & Operational Efficiency
  • Identify, design, and implement process improvements and workflow automation, including AI-enabled tooling, for cross-functional operational needs not owned by another pillar to measurably reduce manual hours and operational drag across teams.
  • Partner with pillar leads company-wide to document and standardize operational processes. Produce data-driven analysis and recommendations on operational efficiency and systems-usage trends to reduce reliance on tribal knowledge and provide leadership with an evidence-based view of where operational investment will return the most.
• Security, Continuity & Audit Readiness
  • Own device management, acceptable-use policy enforcement, and backup and business continuity protocols for internal, non-production systems to reduce the company's exposure to data loss, device misuse, security incidents, and downtime.
  • Maintain and apply company knowledge of data security and access-hygiene best practices, laying the technical groundwork for a future SOC 2 / ISO 27001 pursuit to protect the company's ability to pass board, investor, or acquirer diligence.
  • Advise leadership in real time on technology, vendor, and access-related risk, including ad hoc consultation outside standing meetings, to ensure leadership can make time-sensitive decisions with full visibility into technical and financial exposure.

Requirements

• 5 to 7 years of progressive IT, technical, or operations experience, including systems administration, vendor management, and business systems support.
• 2-3 years of experience in Salesforce administration and development, including declarative automation (Flow), report/dashboard building, and integration work.
• 1-3 years experience gathering business requirements from cross-functional stakeholders and translating them into technical solutions.
• Strong knowledge of identity and access management, device management (MDM) platforms, and core business SaaS administration (e.g., Google Workspace, Atlassian Suite, Rippling, Okta, Salesforce, or equivalent). Track record of building technology and operational infrastructure from the ground up.
• Experience managing vendor relationships and negotiating SaaS/technology contracts. Ability to think through complex, multi-layered situations involving technology risk, vendor cost, and operational impact simultaneously.
• Experience managing direct reports and developing team members, and partnering directly with leadership across multiple business units.
• Excellent judgment operating with minimal oversight on technically and financially sensitive matters.
• Working knowledge of data security fundamentals and audit-readiness frameworks (SOC 2, ISO 27001) a plus.
• Degree in Information Technology, Computer Science, Business, or related field, and relevant certifications (e.g., CompTIA, ITIL, vendor-specific administration certifications) preferred but not required.

AI Fluency & Modern Tooling

At RevolutionParts, we expect team members to actively use modern tools—including AI-powered systems—to improve decision-making, productivity, and quality of work. This includes:

• Using AI tools responsibly to accelerate research, analysis, documentation, and problem-solving.
• Exercising strong judgment around data privacy, accuracy, and ethical use.
• Continuously learning and adapting as AI capabilities evolve.

Proven examples of using AI to improve outcomes in prior roles is expected.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A collaborative and dynamic work environment where every team member plays a crucial role in our success.
• Comprehensive employment package including 401K match, parental leave, and many more valuable perks.