Senior Manager, Operations

Responsibilities

• Lead cross-functional teams across Product, Engineering, Marketing, and Operations to achieve program milestones, ensuring delivery within scope, timeline, and quality targets.
• Develop and execute program roadmaps with measurable milestones, resource plans, and success metrics, and provide monthly progress updates to stakeholders.
• Establish strategic direction for a portfolio of initiatives by translating executive objectives into prioritized programs and guiding decision-making based on data and risk.
• Manage budgets and resources for a portfolio of programs, forecast needs, monitor spend, and report variances to finance and leadership.
• Drive continuous improvement by leading process optimization efforts, implementing standardized practices, and tracking impact through efficiency, quality, and customer outcomes.
• Build and develop high-performing teams through coaching, performance management, and succession planning, while fostering a culture of accountability and learning.
• Collaborate with senior leadership and key sponsors to secure funding, align expectations, and mitigate risks across organizational boundaries.
• Establish governance and risk management for programs, including defining success criteria, conducting regular reviews, and ensuring compliance with internal controls.

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, Computer Science, or a related field.
• 10+ years of relevant work experience in operations management, project management, or a similar field.
• Proven track record of leading and developing high-performing teams.
• Experience managing budgets and resources for multiple projects.
• Strong understanding of process optimization and continuous improvement methodologies.
• Excellent communication and collaboration skills, with the ability to influence and engage senior leaders.
• Ability to manage multiple priorities and adapt to changing requirements.

Skills

• Strategic thinking and execution.
• Project management and program management skills.
• Process optimization and continuous improvement.
• Team building and leadership.
• Financial management and budgeting.
• Collaboration and stakeholder engagement.

Benefits

• Competitive salary commensurate with experience.
• Flexible work schedule.
• Professional development opportunities.
• Health and wellness benefits.
• Employee recognition and rewards program.

Pay

• $150,000 - $200,000 annually.

Schedule

• Full-time.