Senior Manager - Operations
About the role
At Cencora, we unite in our responsibility to create healthier futures. Our team members are at the heart of everything we do, and every person here is essential to delivering on our purpose.
Primary Duties And Responsibilities
Account Management: Serve as the primary liaison between Cencora and clients; lead client meetings; field client questions and requests; interpret client needs and develop appropriate action plans; work with management team to monitor, assess, and identify strategies to improve program processes, services, systems, and analysis; and provide internal advocacy for clients.
Team Management: Work with the management team to ensure the team meets contractual obligations and seeks ways to improve operational performance; identify staffing needs and work with pharmacy leadership and HR to recruit appropriate staffing; serve as the interface for cross-functional activities; work with team management to design programs to maintain high motivation among team members; establish goals for the team; conduct performance reviews of management team; provide training and mentoring to team members and conduct career development discussions; hold regular meetings with the team and one-on-one meetings with managers; provide coaching and guidance to leaders and partner with Human Resources in resolving associate relations issues.
Business Development: Partner with New Business Development in customizing and making capabilities presentations to market services of Cencora to prospective clients; may partner with New Business Development to write proposals for new and existing customers; stay abreast of new business development opportunities; influence clients by helping them see the advantages of using Cencora services; may identify new services to existing programs which will add value to both client and Cencora.
Training and Mentoring: Translate organizational strategies into team goals; lead training sessions; mentor managers and other members of the pharmacy team; develop plans to facilitate growth and development for team members; help identify potential opportunities for team members; coach and counsel managers and assistant managers and help prepare them for the next level.
Financial Accountability: Manage monthly budget and expenses; complete follow-up on outstanding invoices; may participate in budget development.
Quality and Compliance: Explain to clients how we ensure and track quality; implement and ensure that processes are in place to monitor quality and program compliance; collaborate with Compliance team on program audits; work with leadership team to address audit findings and implement corrective action.
Organizational Leadership: Support company initiatives; exemplify core values; accept and effectively communicate decisions on company policies, plans, and programs; ensure open communication at all levels; reward appropriate behavior; collaborate across various groups on program projects, new service line implementations, database updates, system testing; may require travel to attend client meetings, trainings, or support team members across multiple offices.
Experience And Educational Requirements
Past experience in client management, communications, project implementation, contract management, and ability to manage multiple programs with various call center and pharmacy metrics.
Minimum of five (5) years of progressively related responsibility, including at least three (3) years at a supervisory level.
A four-year degree is preferred.
Minimum Skills, Knowledge And Ability Requirements
General knowledge of patient assistance programs and pharmacy management; with call center management or exposure to client management experience.
Strong verbal and written communications skills and demonstrated presentation skills.
Ability to lead and develop others.
Ability to collaborate and work across groups to make decisions and resolve issues.
Strong interpersonal skills.
Strong organizational skills; attention to detail.
Proficient in Microsoft Office (Excel, Outlook, Word, PowerPoint).
General understanding of health care payer research, healthcare policy, and payer landscape preferred.
The ability to manage multiple tasks along a parallel process.
The ability to resolve associate issues effectively and efficiently.
What Cencora offers
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora.
Salary Range
$100,700 - 155,100
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions, and transfers comply with equal opportunity principles and are non-discriminatory.
Associated Companies
Cencora Patient Services, LLC