Senior Manager - Operations

Job Summary

The role involves strategizing, implementing & overseeing comprehensive data privacy initiatives to safeguard sensitive data and promote a culture of privacy within the organization. This will require close collaboration with stakeholders in various teams such as Data Privacy, Operations, Underwriting, Digital, Legal, Risk, and other functional owners responsible for data processing.

Key Responsibilities

• Identify, classify, categorize & regularly monitor sensitive and personal data within the organization
• Support enterprise initiatives like data anonymization, masking, etc.
• Compliance Monitoring: Support in ensuring compliance with Data Privacy laws and regulations
• Plan, prepare and coordinate Data Privacy reviews with stakeholders
• Remediation and governance of action plans and closure of remediation within applicable timelines
• Annually review Data Flow Diagram (DFD) and Record of Processing Activities (RoPA)
• Responsible for creating RoPA and DFD for new processes
• Assist in conducting DPIA for new processing activities & update for existing activities
• Responsible for annual compliance and Privacy COMS tasks
• Data Subject Rights Management: Monitor and assist with Data Principal requests (Access/Correction/Deletion/Nominate)
• Vendor & 3rd Party Management: Responsible for 3rd party risk assessment and ensure vendors adhere to standards laid by AMLI
• Review and assess third-party privacy practices to ensure data shared externally is protected
• Training & Awareness: Drive privacy-related training to employees and vendors at all levels to enhance awareness and understanding
• Spurious Call Management: Program manage Spurious Call Agenda by working closely with all relevant stakeholders, drive awareness agenda with customers based on learnings, perform assessment with respect to Segregation of Duties (SOD) and Access Control management, and drive periodic engagement with leadership on Spurious Call matters

Skills

• Analytical and problem-solving skills
• Large project program management
• Strong written and verbal communication skills
• High work ethics and ability to partner with different stakeholders
• Strong influencing, networking, and advisory skills
• Ability to balance business objectives with privacy requirements
• Proficient in collaborating across diverse teams, businesses, and functions
• Detail-oriented and capable of handling sensitive information with discretion

Measures of Success

• Timely closure of all gaps emanating from assessments
• Accuracy and complete visibility and traceability of data flow in the organization
• Privacy Risk culture awareness and adoption across the function
• Reduction in spurious calls
• Timely consequent management and closure of cases investigated

Desired Qualification

• Knowledge of Data Privacy laws and regulations
• 4-5 years+ experience in Data Privacy & Ops
• Detailed knowledge of operational processes in Life insurance industry
• Experience in privacy tools, data protection practices would be an added advantage
• Proven experience in a senior data privacy or compliance role, preferably in a complex organizational setting