Senior Manager, OneHUB Transformation

Responsibilities

• Translates strategic direction into clear workplans, deliverables, and next steps for priority transformation initiatives.
• Led progress of assigned workstreams, helping move initiatives from planning through implementation.
• Drive structured problem solving and develop practical recommendations to address issues and support execution.
• Conduct research and analysis to inform decisions, clarify requirements, and support advancement of transformation priorities.
• Develop materials and tools that help teams execute against agreed plans and sustain progress across initiatives.
• Identify execution risks or gaps early and elevate them for resolution.
• Operationalize operating model decisions (e.g., roles and responsibilities, decision rights, service levels, offshoring transitions) into concrete process, system, and organizational changes across OneHUB and its functional partners.
• Develop standard transformation artifacts (SOPs, transition plans, and playbooks) that can be reused across workstreams, functions, and geographies.
• Cross-Functional Collaboration & Stakeholder Engagement:
• Partner closely with Change Management & Communications, Innovation Excellence, PMO, Operations, and functional leads to ensure systems and process changes are well sequenced, well understood, and well adopted.
• Coordinate with external hub operators, system vendors, and implementation partners on delivery timelines, technical dependencies, and quality of execution.
• Work hand-in-hand with Change Management & Communications to ensure frontline readiness, stakeholder alignment, and smooth adoption of process and system changes.

Qualifications

• 10+ years of experience in transformation delivery, large-scale systems implementation, business process redesign, operations, or management consulting.
• Demonstrated track record of leading complex, cross-functional implementations through the full lifecycle with measurable operational impact.
• Strong process design and systems thinking skills, including hands-on experience developing SOPs, playbooks, and transition plans.
• Proven ability to influence, align, and drive delivery across senior cross-functional stakeholders spanning business, operations, and technology.
• Demonstrated organizational and planning skills, excellent verbal and written communication skills.
• Proven success in project management with successful delivery of projects.
• Ability to effectively facilitate the resolution of complex technical, analytical and business issues across functional lines.