Senior Manager of Operations & Programming

About the Role

The Senior Manager of Operations & Programming leads strategy and implementation for SpringGR’s (SGR) learning programs, including the business accelerators. This role collaborates with the Director and Senior Business Development Manager to support alumni and uses data to improve outcomes for entrepreneurs. The Senior Manager also develops an annual budget, oversees SGR operations, and ensures effective, flexible, and service-oriented processes and procedures.

Responsibilities

• Lead SGR’s learning programs through the development of learning goals, curriculum selection and adaptation, and implementation.
• Create a culture of continuous improvement and outcome measurement for these programs.
• Recruit, hire, supervise, and evaluate contracted facilitators and business coaches, fostering a team mindset focused on service, growth, innovation, and excellence.
• Ensure effective learning environments for adult learners, identify and remove barriers to learning, and set high standards for content delivery.
• Connect program learning goals and objectives to SGR’s desired outcomes and ensure data is collected and measured to reach stated goals.
• Partner with the Senior Business Development Manager on setting and measuring goals and outcomes for Kzoo Station.
• Collaborate in the creation of communication and marketing plans for SGR programs (with RDV Philanthropy Communications Director).
• Collaborate with the Senior Business Development Manager to ensure a smooth transition for participants from the business accelerator to alumni programming and resources.
• Lead the development and implementation of Salesforce customer relations and data management software, ensuring timely and accurate data entry and reporting while fostering a data-oriented mindset across the organization. Supervise the Program and Data Administrator.
• Ensure SGR has effective processes and procedures while maintaining flexibility, collaboration, and a service-oriented approach.
• Work with RDV Accounting to track spending, recommend budget adjustments, and draft the annual budget for Director review and input. Oversee contract preparation and vendor payments.
• Oversee program calendars and events to ensure optimal use of human and space resources.
• Oversee performance development and management for direct reports, including the Program Coordinator and Program and Data Administrator.
• Work closely with the Program Coordinator and Data and Program Administrator to ensure successful program implementation (including learning experience and logistics).
• Perform additional duties and/or special projects aligned with organizational priorities.

Requirements

• Experience leading people and teams with an entrepreneurial mindset in culturally diverse settings.
• Bachelor’s degree in business, education, finance, entrepreneurship, or a related field.
• Coaching certification preferred; relevant experience may include business or entrepreneur coaching, training and development coaching, life coaching, or similar growth-focused fields.
• Entrepreneurial self-starter comfortable with ambiguity, who takes initiative, adapts quickly, and moves work forward in a growing environment.
• Five or more years of experience working with small business owners preferred.
• Experience identifying and solving issues faced by small business owners.
• Ability to work effectively with people at various levels and from culturally diverse backgrounds, demonstrating tact and discretion when receiving and sharing information.
• Ability to think strategically and develop and implement plans.
• Comfortable with ambiguity and able to thrive in an entrepreneurial environment.
• Willingness to contribute beyond formal job responsibilities.
• Analytical mindset with strong problem-solving skills and the ability to use data and reporting to inform decisions and evaluate results.
• Clear communicator who listens well and incorporates others’ skills and ideas to strengthen and grow a high-quality team.
• Highly organized, with strong planning, prioritization, and time management skills to manage multiple programs, timelines, relationships, and operational details effectively.
• Experience with administration, programming, instructional design, and general communications.
• Ability to build trusting, service-oriented relationships with entrepreneurs, facilitators, coaches, and team members while demonstrating a genuine belief in others’ potential.