Senior Manager of Operations

About the role

Plan and direct the activities of the Show-Site Operations staff to manage and create efficiencies and profitability, while producing high-quality service for GES Events. Participate in establishing and implementing Operations, City and GES Goals and Objectives. Reports directly to the Director of Operations or General Manager.

Responsibilities

• Manage show portfolio cost and departmental overheads cost that are directly related to show operations at or below plan.
• Proactively develop fully Integrated Implementation plans for assigned show portfolio to ensure planned labor and show margins are met or exceeded.
• Ensure proper billing practices and proper documentation of materials, labor, and rental equipment is performed to ensure accurate invoicing, for the purpose of capturing all revenue.
• Drive Key Performance Indicator goals within Operation Team on Events/Lines of Business
• Adhere to and help create all Business Standard Operating Procedures
• Exhibit an advanced understanding of all lines of business required for production of event or show. Understand Cause and Effect Management within the business
• Manage, supervise and schedule assigned operations staff to include objectives and goals, developmental action plans and employee reviews for direct reports. Administer performance appraisals in correlation with the Performance Management Program
• Implement SOP and Best Practices, and pro-actively develop, test and share process improvements.
• Assist in the development of revenue and cost projections
• Assist the Director of Operations in the development of capital budgets and Investment Proposals. Research and suggest equipment and inventory that can reduce labor expenditures, improve productivity, and enhance revenue.
• Assist in the grievance process and preparation for contract negotiations.
• Manage the compliance requirements for OSHA, DOT and Safety Requirements, and manage teams to perform in accordance with all regulatory requirements
• Challenge, Review, and Approve activity based planning (Labor, KPI)
• Enhanced understanding of Management Rights and Management of the agreed upon Collective Bargaining Agreement

Qualifications

• College degree required
• Strong organizational and communication skills
• Five (5) to seven (7) years in an operational environment, experience which was inclusive of management/supervisory functions.
• Must be detail oriented
• Familiarity with tradeshow and event industry a plus
• Labor management experience

Work Environment

• Requires ability to adapt to multiple settings and shifting responsibilities
• Must be able to work under pressure
• Opportunity to work nights, weekends and at showsite
• Position may require long hours during several months of the year.
• Typically performs work on the event floor, in noisy and crowded areas
• Frequently encounters uncomfortable temperatures, dust and/or other conditions
• Requires working both alone and with others in a team atmosphere
• Requires working with union