Senior Manager of Merrimack Valley Renewal Fund

About the role

Learn more about us here! (Link)

Responsibilities

• Assume the overall program management leadership role for Renew, providing strategic oversight for the program.
• Lead the execution and success of Renew, ensuring alignment with community needs and the DOER contract.
• Maintain and distribute existing Renew program manuals, approved forms, and documents, ensuring all new materials are translated into Spanish.
• Convene and facilitate periodic meetings with internal teams and partners who are executing the program.
• Serve as the primary liaison and manage communications with the funder, the Massachusetts Department of Energy Resources (DOER), on behalf of All In Energy as well as the coalition of other implementation organizations (Greater Lawrence Community Action Council (GLCAC) and Abode Energy Management).
• Coordinate with other project managers and coalition partners to ensure organizational cohesion and capacity.
• Recruit 3–5 Mass Save Home Performance Contractors (HPCs) identified by Abode, to participate in the delivery of the program.
• Facilitate the approval of any customer-facing materials created by Home Performance Contractors (HPCs) or other partners.
• Represent the program in any public forums, such as conferences or media appearances.
• Coordinate with the Finance Department to deliver monthly invoices that incorporate all coalition members to DOER.
• Manage the process for reserving funds and invoicing on behalf of contractors.
• Coordinate with the Communications and Data teams to manage and maintain the program's microsite (renewmv.org), including customer and contractor intake forms.
• Ensure that all program data for customers served by HPCs and GLCAC is accurately tracked in Salesforce, ensuring records are up-to-date.
• Oversee weekly production updates and periodic detailed reports for the DOER.
• Review program performance reports and coordinate with the Customer Action Manager on Customer Action Team support to drive improvements necessary to achieve program goals.
• Support the Customer Action Manager in oversight of the Customer Action functions, leveraging language skills and local presence in the Lawrence office:
• Ensure high-quality, wraparound support is offered to customers, including providing translation/interpretation and assisting customers with income-qualification.
• Streamlined and responsive customer intake and follow-up processes, providing support and troubleshooting around Renew incentives.
• Aid HPCs in serving customers, including explaining technologies and debunking misconceptions to encourage customers to move forward with home upgrade recommendations.

Qualifications

• Experience working with low-income, majority-minority, and/or Spanish-speaking immigrant populations.
• Demonstrated experience in project/program management including goal-setting, strategic planning and performance analysis and accountability (3–5 years of experience is typical for this level).
• Demonstrated ability to work independently and make strategic decisions for the scope of work under purview.
• Strong detail-orientation and ability to keep tasks, records, and systems organized.
• Demonstrated ability to creatively problem solve and overcome obstacles.

Benefits

• Annual Salary: $78,417.20
• Hours: Full-time 40 hours per week exempt position, occasional evenings or weekends for events.
• Location: Regular mandatory attendance in the Lawrence office, approximately 20% in-person, 80% remote)
• Generous benefits package includes:
• a flexible schedule,
• paid sick time,
• vacation time,
• floating holidays,
• retirement plan,
• technology benefits,
• provided work laptop,
• health, dental, and vision insurance,
• flexible spending account,
• remote work stipend,
• wellness stipend,
• professional development stipend, and more.