Senior Manager of HR Business Partners | Nashville TN

About the role

The Sr. HR Manager serves as a strategic people leader and trusted advisor to General Managers and Regional Operations leadership, translating business strategy into scalable workforce solutions across a complex, multi-site operational environment. This role combines hands-on HR leadership with organizational consulting, workforce planning, change management, and operational partnership to drive business performance, employee engagement, and labor stability.

Responsibilities

• Hire, lead, coach, and develop a team of HR professionals; operate as a player-coach by directly handling complex HR matters while guiding the team on execution, priorities, workflows, and accountability.
• Influence operational decision-making through workforce insights, labor trends, and organizational risk analysis; partner with business leaders to improve productivity, retention, engagement, and labor cost efficiency; translate operational goals into scalable people strategies that support growth and service performance.
• Partner with business stakeholders and HR COEs to enhance leadership capability and drive consistent, high-impact management practices across the organization.
• Oversee and personally handle complex employee relations matters, including investigations, risk assessment, and escalation to Legal as needed; coach leaders and the HR team on performance management practices, including counseling and disciplinary actions; ensure consistent policy application and risk mitigation.
• Drive core HR processes including performance management, engagement surveys, succession planning, talent reviews, and development planning; lead onboarding strategy and execution for key roles such as General Managers; support organizational design and change management tied to business priorities.
• Lead the development and execution of engagement and retention strategies; conduct site visits to assess culture, gather employee feedback, and identify opportunities to improve the employee experience.
• Partner with Operations on labor planning strategies to optimize staffing, productivity, and cost efficiency; analyze workforce and business metrics such as turnover, absenteeism, and engagement to identify trends and guide proactive actions.
• Partner with enterprise HR teams—including Total Rewards, Recruiting, ERC, and Talent Management—to drive alignment, adoption, and localized execution of enterprise programs.
• Lead change management efforts related to transformation, restructuring, and enterprise initiatives; ensure consistent interpretation and application of HR policies and compliance guidance; lead or support special HR projects and other job-related duties as assigned.

Requirements

• 7–8 years of progressive HR experience
• 3–5 years of experience leading an HR team
• Bachelor’s degree in Human Resources, Business Administration, or related field preferred
• Professional certification such as SHRM-CP, SHRM-SCP, PHR, or SPHR strongly preferred
• Demonstrated experience supporting an employee headcount of 1,500+ in a multi-state environment
• Proven track record in employee relations, performance management, and organizational development
• Experience using HRIS, Excel, and data visualization tools (e.g., Power BI, Tableau) to support workforce planning, engagement, and retention strategies
• Up to 30% Travel

Qualifications

• Strong sense of empathy
• Enjoy assisting others
• Thrives in a fast-paced environment
• Excel at problem-solving

Skills

• Independent judgment, creativity, and strong problem-solving skills
• Coaching and developing leaders effectively
• Resolving conflict constructively while fostering strong, trust-based relationships
• Thrive in a fast-paced, dynamic environment
• Partnership mindset, aligning cross-functional stakeholders around scalable people solutions that improve engagement, retention, and performance

Benefits

Employees are eligible for a comprehensive benefits package which may include:

• Medical, dental, and vision insurance
• Life and short- and long-term disability coverage
• 401(k) retirement savings plan with company match
• Flex vacation in states other than CA, CO, IL, MA, MT, and NE, with accruals up to 96 hours for first year of employment with tenure-based increases up to 160 hours
• Two (2) floating holidays per year
• Paid sick leave*
• Six (6) paid company holidays
• Two (2) weeks paid pregnancy disability leave, four (4) weeks paid parental bonding leave
• Additional wellness and employee assistance programs

Pay

The base pay range for this position is $140-210k. Actual compensation will be determined based on experience, skills, internal equity, and other job-related factors. This position may also be eligible for bonus, commission, or other incentive compensation in accordance with the terms of the applicable plan up to a 20% Bonus Target.

Schedule

This is a Hybrid position to be performed at one of the Company’s operational facilities for 3 days on site.

Posting Timeline

This job posting is anticipated to remain open for at least 15 days from the date of posting.

Disclosures

Washington state employees are eligible for up to 56 hours of paid sick leave annually. The salary range above represents the national range for this position. The salary range may be inclusive of several career levels at OnTrac, and the actual base salary offered may vary depending on several factors including, but not limited to: Geographic location, candidate experience and qualifications, job-related skills and competencies, market alignment, and financial considerations. Compensation decisions are made based on the specific circumstances of each hire to ensure fair and competitive pay.

Laws and Regulations

OnTrac is proud to be an Equal Opportunity Employer. We value diversity and welcome applications from individuals of all backgrounds, abilities, and experiences. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or age. Join us in our commitment to creating a diverse and inclusive workplace.