Senior Manager, MLR Transformation & Operations- Pharma (Hybrid- Lawrenceville, NJ)

Responsibilities

• Provide day-to-day support to the MLR Transformation program, partnering closely with the AD, MLR Transformation Excellence to advance optimization, change management, operationalization, and broader MLR Transformation initiatives.
• Focus on the hands-on, day-to-day execution work that keeps the MLR Transformation program moving, supporting workstream activities, maintaining documentation and trackers, coordinating logistics, and helping embed new processes across brands and markets.
• Translate program priorities into completed tasks and deliverables, ensuring the transformation team has the day-to-day support needed to execute efficiently across multiple workstreams.
• Support the operationalization of new MLR processes, tools, and workflows into daily operations.
• Partner with brand and functional teams to troubleshoot day-to-day adoption issues.
• Aid in updating standard operating procedures and job aids as processes evolve.
• Support execution of change management activities tied to MLR Transformation initiatives.
• Develop and distribute communications, training materials, and enablement content.
• Coordinate logistics for change management activities, including scheduling and materials preparation.
• Maintain day-to-day tracking of tasks, milestones, risks, and dependencies across workstreams.
• Schedule and help facilitate working sessions and stakeholder meetings, capturing notes, actions, and follow-ups.
• Aid in monitoring and compiling key performance indicators (e.g., cycle time, throughput, rework rates).
• Provide coordination support across stakeholders, including Marketing, Medical, Legal, Regulatory, IT, and agency partners.
• Ensure timely follow-through on action items and open issues across workstreams.
• Support resolution of day-to-day, cross-functional questions and roadblocks, escalating as needed.

Requirements

• 5+ years of experience in pharmaceutical/biotech operations, MLR, content operations, or program/project support.
• Strong organizational skills with the ability to manage multiple tasks and deadlines simultaneously.
• Excellent written and verbal communication skills.
• Experience supporting enterprise transformation, change management, or process optimization initiatives.
• Familiarity with Veeva Vault PromoMats and content lifecycle workflows.
• Experience with AI-enabled workflows or automation in regulated environments.
• Experience with project tracking tools (e.g., Smartsheet, Jira) and developing status reports.
• Prior experience in a contract or consulting capacity supporting large-scale programs.
• Bachelor's degree in Marketing, Business, Life Sciences, or related field.