Senior Manager, Mission-Critical Technology Solutions

About the role

The Senior Manager, Mission-Critical Technology Solutions oversees the operation, administration, support, and continuous enhancement of Positive Train Control (PTC), safety and physical security applications under the general direction of the Director, Mission-Critical Technology Solutions. This role is responsible for managing mission-critical solutions that support safe and efficient rail operations, regulatory compliance, and operational reliability.

Responsibilities

• Manages departmental services and activities related to Positive Train Control (PTC), train control applications, dispatch systems, and supporting operational platforms, to ensure established availability, reliability, and safety performance targets are met.
• Manages and oversees complex technology applications and service portfolios supporting safety, security, and other mission-critical technology solutions for the agency.
• Manages contractors responsible for routine maintenance and troubleshooting of railroad back-office, safety, and physical security systems in accordance with established service and maintenance agreements.
• Ensures compliance with applicable regulations, standards, and policies governing mission-critical systems; oversees system implementations, upgrades, and testing; and monitors regulatory and legislative developments to drive continuous improvements in safety, reliability, and operational effectiveness.
• Maintains accurate and comprehensive documents and records of application configurations, interfaces, dependencies, and other relevant run-book information.
• Leads root cause analysis and resolution of application and system integration issues.
• Leads Lean and Six Sigma continuous improvement initiatives.
• Leads technology product strategy, vision and roadmap development.
• Conducts research on emerging technologies in support of mission-critical solutions; recommends technologies that improve operational performance, increase service reliability, reduce costs, and enhance the delivery of Metrolink services.
• Makes recommendations for equipment, practices, and procedural improvements based on developing legislation.
• Participates in the preparation and administration of assigned program budget; monitors expenditures.
• Communicates with other departments, contractors, consultants, and third parties about requirements and project needs.
• Clearly communicates technology product requirements through epics, stories, and other pertinent documentation.
• Leads planning, backlog refinement, and retrospective activities.
• Marks training needs within the department and ensures staff meets objectives and expectations.
• Prepares analytical and statistical reports on assigned project operations and activities, including but not limited to memorandums and instructional manuals.
• Responds to emergencies on a 24-hour, 7 days a week, 365 days a week operation.
• Applies Agile methodologies to deliver technology solutions and business value.
• Drives the realization of Agency goals and objectives.

Requirements

• Bachelor’s Degree in Networking, or closely related technology field.
• A minimum of five (5) years of working in a 24/7 operations center environment providing tier 2/3 operational support.
• A minimum of five (5) years of work experience managing and supervising personnel, contracts and consultants.
• Experience working with complex operations systems/ software such as dispatch, enterprise management, or other mission-critical systems of software.

Preferred Qualifications

• Experience with Wabtec TMDS, CAD, BOS, MDM, I-ETMS, or other train control systems.
• Lean Six Sigma Green Belt Certification.
• AIPMM Agile Certified Product Manager and Product Owner, Scaled Agile POPM certification, or related certification.
• Knowledge of current business management theory, concepts, and techniques for process improvement, including benchmarking and reengineering.
• Expert level knowledge of Agile software development methodologies, values, and procedures; design, development, and implementation of software and hardware solutions, systems, or products.
• Enterprise applications and closed network environments.
• Rail transportation policies, rules and procedures, and public agency environments.
• Third party agreements, party rights, and indemnifications.
• Principles and practices of budget preparation and administration.

Skills

• Analyzing financial data, cost reports, and general cost estimates.
• Organizational, planning and prioritization.
• Strong and effective leadership, team building, communication, and time management.

Physical Requirements

• Transition between a stationary position at a desk or work location and move about Metrolink facilities or other work site locations.
• Operate tools to perform the duties of the position, such as computers, office equipment, and work-related machinery.
• Transport equipment or boxes up to 25 lbs.
• Exchange ideas by means of communication.
• Visual acuity to detect, identify, and observe employees or train movement and any barriers to movement when working on or near railroad tracks.
• Hear and perceive the nature of sounds when working on or near railroad tracks.
• Balance, ascend/descend, climb, kneel, stoop, bend, crouch, or crawl within assigned working conditions and or locations.

Supplemental Information

Following a review of resumes and/or applications, the most highly qualified candidates will be invited to continue in the selection process. Eligible applicants will be notified of the exact time and place of assessments and interview. Candidates will be interviewed to determine their relative knowledge, skills and ability in job related areas. Offers of employment may be contingent upon successful completion of a reference check, including degree verification and criminal records check provided through SCRRA. Internal Candidates: Employees with active discipline as defined in the HR Policy No. 5.3 Positive Discipline Program and/or with performance that does not meet the standard for "meets expectations" as defined in the Performance Planning and Appraisal Process may be precluded from consideration and placement in the position.