Senior Manager, Medical Affairs Operations

About the role

The Sr. Manager, Medical Affairs Operations is a key member of the growing Global Medical Affairs team at Agios. Reporting to the Director of Medical Operations, this position supports the Patient Advocacy function within Medical Affairs.

Responsibilities

• Provide operational and project management support to the US patient advocacy team, ensuring smooth day-to-day coordination across priorities, stakeholders, and deliverables, and flex to support various other functions within Medical Affairs as needs arise.
• Lead planning and execution for multiple patient advocacy activities, including patient advisory boards, patient advocacy publications, podcasts, and outreach events; this may include coordination with Agios Compliance as well as vendor management.
• Manage the execution of Agios’ patient advocacy conference plans for PK deficiency, thalassemia, and sickle cell disease; participate in cross-functional planning meetings; obtain compliance approval for related materials; and attend virtual and in-person conferences, when needed.
• Career Development
• Support patient speakers at internal events conducted to help colleagues understand the patient journey and impact of the diseases we research.
• Support relationship management requirements by ensuring timely communication on projects and sponsorships with external stakeholders, including patient organizations, advocacy groups, and vendors.
• Oversee internal processes that enable efficient and compliant conduct of patient advocacy and engagement activities; manage, monitor, and track documentation stored on the patient advocacy team’s SharePoint site to ensure all compliance requirements are met.
• Identify opportunities to improve ways of working, streamline workflows, and drive efficiencies across patient advocacy and medical operations.
• Use Agios’ approved AI tools appropriately to support planning, organization, document development, and process efficiency, in line with company policy and compliance requirements.
• Provide operational support to the field team where needed, helping to coordinate shared activities and ensure alignment across patient advocacy efforts.
• Collaborate with the Director of Patient Advocacy to drive agenda topics for team meetings, document action items, follow through on outcomes, and support budget and vendor management.

Requirements

• Bachelor’s degree or equivalent professional experience.
• Minimum 5-7 years’ experience, including 3+ years in the pharmaceutical or biotechnology industry.
• Established project management and business operations skills, with a strong track record of supporting multiple priorities in a fast-paced environment.
• Excellent communication, organization and prioritization skills, with the ability to manage competing deadlines and stakeholders.
• Prominent ability to work collaboratively across cross-functional teams and with external partners.
• Flexibility in work hours to effectively support peak periods and time-sensitive priorities.
• Strong problem-solving skills, with a proactive and solutions-oriented approach.
• Ability to identify opportunities to improve processes, increase efficiency and strengthen ways of working.
• Comfortable using approved AI tools to support organization, drafting, planning and operational efficiency, in line with company policy and compliance requirements.
• Strong attention to detail and experience managing documentation, systems and workflows, ideally including SharePoint, databases or portals.
• Familiarity with Veeva and VisionTracker is a plus.
• Positive, adaptable and empathetic working style, with the ability to act with urgency in a complex environment.
• Experience supporting patient advocacy, patient engagement or similar stakeholder-facing work is desirable, but not essential.
• Strong interpersonal skills and the ability to build trusted relationships with internal colleagues and external stakeholders.
• A genuine interest in patient advocacy and the ability to bring energy, judgement and discretion to the role.

Qualifications

• Passionate and impact-focused person interested in joining an innovative and collaborative group focused on partnering with patients to bring about meaningful change.
• Committed to excellence and ensuring that the patient voice is captured throughout the drug development process and building trust with the patient communities we serve.

Skills

• Project Management
• Operational Expertise
• Communication
• Organizational Skills
• Collaboration
• Problem Solving
• Attention to Detail
• Customer Service
• Interpersonal Skills
• Flexibility
• Empathy

Benefits

Deliberate Development. Your professional growth as one of our top priorities.

Flexibility. We’re all about individual needs. We embrace different perspectives, work styles, health and wellness approaches, care of families and productivity. When you’re at your best, we’re at our best.

Premium benefits package. We invest in the health, wellbeing, and security of our people with a premium benefits package that is well-rounded and flexible to help meet the varied personal and professional needs of every member of our team.

Competitive and equitable performance-based compensation. This includes base salary and both short- and long-term incentives that are connected to our business strategy and vary based on individual and company performance.

Commitment to diversity. We strive to foster a welcoming workplace where everyone can thrive. We’re continuously looking to improve the inclusivity of our workforce.

Commitment to community. We’re an active participant in the communities that surround us – the communities where we live, and the community of people and their loved ones in need of better treatment options for conditions that are often overlooked.