Senior Manager, Patient Services Operations

Responsibilities

• PSP Operations & Implementation
• Support the translation of PSP strategy into operational requirements and implementation activities.
• Participate in RFP development, vendor evaluation, and vendor onboarding activities with cross-functional partners.
• Aid in managing vendor deliverables, timelines, and operational readiness activities.
• Support implementation of key PSP services, including enrollment/intake, benefits verification, prior authorization support, financial assistance pathways, specialty pharmacy coordination, and adherence/persistence support.
• Collaborate with Marketing to support development of patient and HCP materials, communication scripts, and educational resources.
• Assist with development and deployment of operational training materials for field teams in partnership with Sales Training, Marketing, and Compliance.
• Vendor Management & Operational Support
• Support day-to-day management of hub and PSP vendor operations.
• Participate in regular operational meetings, issue tracking, and performance reviews.
• Maintain operational metrics, dashboards, and SLA performance.
• Coordinate issue escalation and follow-up activities to support operational excellence.
• Support adherence/persistence workflows and reporting activities in partnership with vendors and internal stakeholders.
• Compliance, Quality & Process Support
• Maintain PSP SOPs, process documentation, and audit readiness materials.
• Partner with Legal, Compliance, Regulatory, and PV/Safety teams to ensure operational processes align with company policies and reporting requirements.
• Assist with quality assurance activities, documentation reviews, and process improvement initiatives.
• Data, Reporting & Patient Journey Insights
• Support operational reporting requirements and vendor data management activities.
• Track launch readiness activities and post-launch operational KPIs.
• Monitor patient journey metrics, including time-to-start, outreach effectiveness, and therapy access barriers, to identify operational improvement opportunities.
• Prepare routine reporting summaries and operational updates for cross-functional stakeholders.
• Cross-Functional Collaboration
• Collaborate closely with Market Access, Medical Affairs, Legal/Compliance, Regulatory, PV/Safety, Marketing, Finance, and Field teams.
• Support coordination with Commercial Enablement and Distribution partners on operational integration activities.
• Contribute to enterprise launch readiness initiatives and patient engagement priorities.

Qualifications

• Bachelor’s degree required; Advanced degree preferred.
• A minimum of 4 years of experience in the pharmaceutical or biotech industry, or equivalent experience.
• A minimum of 2 years of experience in patient services operations, or equivalent experience.
• Oncology experience preferred.
• Demonstrated cross functional teamwork capabilities.
• Excellent verbal and written communication skills for a wide range of audiences.
• Strong cross-functional leadership skills and ability to influence without authority.
• Excellent strategic and analytical thinking abilities.
• Agile and adaptable with a growth mindset.
• Demonstrated experience building and implementing a Patient Support Program.

Washington State Pay Range

$161,438 - $195,338 USD

E/E/O

Immunome, Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

E-Verify

Immunome, Inc. is a participant in E-Verify. Please review the following notices: E-Verify Participation Poster | Right to Work Poster (English) | Right to Work Poster (Spanish).

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