Senior Manager Marketing Operations - Aurora, IL

Role Summary

The Sr. Manager, Marketing Operations is responsible for enabling disciplined execution of the U.S. marketing plan through strong financial management, process rigor, and operational coordination.

Key Responsibilities

• Budget Management & Financial Governance
• Track and manage marketing spend across all channels against approved budgets
• Maintain up-to-date visibility into spend pacing, commitments, and remaining budget
• Partner with Finance on accruals, forecasting inputs, and variance reporting
• Ensure financial discipline and compliance across the marketing organization
• Vendor & Invoicing Management
• Own end-to-end invoicing process across agencies and vendors
• Ensure invoices align to contracts, deliverables, and approved budgets
• Maintain centralized tracking of vendor spend and commitments
• Partner with Procurement/Finance on contract and payment processes
• Program Operations & Fulfillment
• Oversee operational execution of key marketing programs, ensuring alignment between marketing initiatives and front-line impact
• Ensure timelines, deliverables, and dependencies are tracked and delivered
• Drive consistency and standardization across execution processes
• Capacity & Demand Alignment Reporting
• Build and maintain operational visibility that connects marketing demand to clinic capacity
• Provide visibility into over/under-demand by market, channel, and time period
• Surface risks and constraints that may impact marketing performance or patient access
• Marketing Calendar & Execution Coordination
• Own centralized integrated marketing calendar across all channels and teams
• Ensure campaigns, promotions, and initiatives are visible and coordinated
• Identify conflicts, gaps, or misalignment in execution timing
• NPS & Customer Feedback Reporting
• Own collection, aggregation, and reporting of NPS and patient feedback
• Ensure insights are consistently shared with marketing and operations stakeholders to enable improved patient outcomes

Profile

• 6–10+ years in marketing operations, business operations, or similar role
• Strong financial and process management skills
• High attention to detail and organizational rigor
• Experience managing budgets, vendors, and cross-functional workflows
• Comfortable operating in a multi-channel, multi-location environment
• Experience building or scaling operational processes in a growing or evolving organization