Senior Manager, Marketing Operations

Responsibilities

• Manage vendor for speaker bureau operations, management, and program logistics
• Develop and deliver regular communications with the brand teams, including reports reflecting their respective speaker program activity, spend, and achievement of objectives
• Support development and execution of peer-to-peer strategy, including content creation and program development
• Manage planning and development of annual speaker bureau training seminars
• Support Kiniksa staff training related to speaker program operations and execution
• Work with IT team and the speaker program / promotional material procurement suppliers on data interfaces and data management for internal data enhancements or changes
• Partner with the Compliance team to ensure appropriate and accurate transparency reporting, adherence to relevant Kiniksa policies/processes, and ensure proper handling of any exceptions for the speaker bureau or program
• Manage all aspects of the promotional material review process to ensure content and design are appropriate, accurate and consistent with all applicable regulations and laws and Kiniksa SOPs
• Oversees regular promotional material review planning meetings to manage timely submissions and prioritization of agendas to meet business needs
• Serve as a strategic partner with the medical, legal, and regulatory review team, marketing team, external agencies, and all cross-functional stakeholders involved in the promotional material review approval process to drive efficiency and compliance
• Provides ongoing training and support for user questions and exhibits expertise in the process and online promotional material review tool
• Manage external stakeholders, including contract PRC Coordinator, to ensure they are adequately trained and appropriately follow all applicable policies, processes, and best practices
• Manage integration across Veeva platforms, including PromoMats-CRM connections
• Lead print/fulfillment process including managing and distributing all digital and print promotional materials including release, update and expiry of materials via PromoMats or other production fulfillment service
• Assist the Kiniksa marketing team with day-to-day activities, including budget and contract management activities
• Participate as a core member of the marketing team in key meetings and support ad-hoc projects

Qualifications and Experience

• Bachelor’s degree with at least 2 years of experience in a pharmaceutical/biotech company, including 1+ years in Marketing Operations and/or project management roles
• Proficient project management skills and attention to detail
• Experience managing external vendors including establishing performance expectations, managing day-to-day activities, and ensuring appropriateness of work orders
• Experience with Veeva PromoMats and Veeva Vault strongly preferred
• Experience working with an external speakers’ bureau strongly desired
• Interested in working in a fast-paced, innovative environment while remaining flexible, proactive, resourceful and efficient
• Strong interpersonal skills, ability to develop important relationships with key stakeholders, good conflict management and negotiation skills
• Strong project management and operational efficiency are critical
• Demonstrates a strong ability to prioritize and multitask to enhance productivity and manage high volume workload in a fast-paced, rapidly changing environment
• Ability to influence without authority across multi-functional teams with both internal and external stakeholders
• Strong written and verbal communication skills
• Works with a sense of urgency, efficiency, and attention to detail