Senior Manager, Loyalty Delivery

About the role

As the Senior Manager, Loyalty Delivery, you will own end-to-end execution of the largest, most complex initiatives on Best Buy’s membership roadmap. Day to day, you’ll turn prioritized strategies and briefs into detailed requirements, partner with technical and non-technical teams, and manage the dependencies, risk, and stakeholders needed to deliver the program at scale. A successful candidate is where strategy becomes reality—owning the “how” for the highest-scope work. If you thrive on driving complex, cross-functional delivery to the finish line, you’ll love this role. The recruiter or hiring manager will provide more details during the hiring process.

Responsibilities

• Drive end-to-end delivery of the largest, most complex membership initiatives.
• Translate strategies and briefs into detailed requirements across channels.
• Partner with the Technology Product team to hand off requirements through acceptance.
• Manage scope, dependencies, risk, and timeline against defined outcomes.
• Lead adoption and change management and develop an Associate Manager.

Requirements

• 7+ years in program/project management, product delivery, or operational execution.
• 3+ years proven track record delivering complex, cross-functional initiatives end-to-end.
• Strong requirements-gathering and stakeholder-management skills.
• Experience managing dependencies, risk, and delivery to outcomes.
• Bachelor’s degree or equivalent experience.

Qualifications

• Experience in loyalty, membership, digital, or retail delivery.
• Familiarity with product, portfolio management and stage-gate intake frameworks.

Benefits

• Competitive