Senior Manager, Loyalty Delivery

About the role

As the Senior Manager, Loyalty Delivery, you will own end-to-end execution of the largest, most complex initiatives on Best Buy’s membership roadmap. Day to day, you’ll turn prioritized strategies and briefs into detailed requirements, partner with technical and non‑technical teams, and manage the dependencies, risk, and stakeholders needed to deliver the program at scale. A successful candidate is where strategy becomes reality—owning the “how” for the highest‑scope work. If you thrive on driving complex, cross‑functional delivery to the finish line, you’ll love this role.

Responsibilities

• Drive end‑to‑end delivery of the largest, most complex membership initiatives.
• Translate strategies and briefs into detailed requirements across channels.
• Partner with the Technology Product team to hand off requirements through acceptance.
• Manage scope, dependencies, risk, and timeline against defined outcomes.
• Lead adoption and change management and develop an Associate Manager.

Requirements

• 7+ years in program/project management, product delivery, or operational execution.
• 3+ years proven track record delivering complex, cross‑functional initiatives end‑to‑end.
• Strong requirements‑gathering and stakeholder‑management skills.
• Experience managing dependencies, risk, and delivery to outcomes.
• Bachelor’s degree or equivalent experience.

Qualifications

• Experience in loyalty, membership, digital, or retail delivery.
• Familiarity with product, portfolio management and stage‑gate intake frameworks.

Benefits

• Competitive pay
• Generous employee discount
• Physical and mental well‑being support
• Different types of leaves of absence (LOA) and potential pay sources based on eligibility; length depends on situation, location, employment status, and federal/state regulations. Intermittent or reduced‑schedule leave available for certain medical or family care leaves.
• Paid time off (vacation or PTO) offered to full‑time and part‑time employees based on work location, employment status, salary/hourly status (exempt/non‑exempt), and years of continued or bridged service.
• Eligibility for various forms of incentive pay to drive performance and recognize financial and strategic results (details in Incentive Programs Summary).
• Additional information available in the Benefits Guide.

Pay

The role offers competitive pay.

Schedule

This role is hybrid: you will be required to work on site Monday through Thursday at the Best Buy corporate office in Richfield, Minnesota. You can work virtually from home or another non‑Best Buy location on Friday. The recruiter or hiring manager will provide more details during the hiring process.