Senior Manager, Leo Network Operations Center, Amazon Leo Customer Terminal
Amazon · Redmond, WA · 2 wk ago
ConsultingFull-time
Key job responsibilities
- Strategic Management & Vision
- Network Systems Development & Operations
- Incident Management & Response
- Technical Operations & Tools
- Cross-Functional Collaboration
- Metrics & Continuous Improvement
Basic Qualifications
- Experience handling large enterprise technical customer escalations
- Experience managing technical/engineering teams in an operations environment
- Experience leading multiple technical support or operational teams larger than 20 people
- Experience establishing credibility quickly with senior level executives across organizations
- Experience managing competing priorities across a wide range of stakeholders
- Bachelor's degree in Computer Science, Electrical Engineering, Network Engineering, or equivalent relevant experience.
- 10+ years of engineering or technical operations experience developing, deploying, and operating networks
- 7+ years of network management experience in large-scale, mission-critical environments
- 5+ years of engineering team management experience, including managing managers
- Demonstrated ability to lead independently in ambiguous environments where product opportunities are not yet defined
- Experience proactively identifying system gaps, network outcome improvements, and opportunities
- Proven track record building and scaling 24/7 operations teams
- Experience with network troubleshooting tools and protocols (TCP/IP, DNS, DHCP, routing protocols)
Preferred Qualifications
- Experience writing strategy documents for executive audiences with clear recommendations in the midst of ambiguity
- Experience in aerospace, satellite systems, or mission-critical infrastructure operations
- Experience managing geographically distributed teams across multiple time zones
- Deep understanding of network operations center best practices and ITIL frameworks
- Experience with observability platforms (Grafana, Prometheus, or similar)
- Knowledge of incident management, on-call rotations, and escalation procedures
- Strong background in performance metrics, SLA management, and operational excellence
- Experience with automation and DevOps practices in operations environments
- Understanding of satellite communication protocols and space-based networking.