Senior Manager, Last Mile Operations

About the role

As a Senior Manager, Last Mile Operations at RXO, you will support home delivery services for multiple clients and field operations. You will also maintain positive and ongoing relationships with external customers, location managers, and operators, while generating positive customer satisfaction.

Responsibilities

• Ensure compliance with specified contract metrics
• Maintain high standards for all operational activities
• Hire, train, develop and appraise staff effectively; develop a contractor base team
• Direct and guide front line management staff
• Manage contract drivers who are operating up to 7 days per week in multiple regional locations
• Build relationships with customers to ensure continuous operating improvements
• Oversee P&L
• Work with national sales team to facilitate new avenues of growth

Requirements

• A Bachelor’s degree or equivalent related work or military experience
• 5 years of operations experience
• Experience with Microsoft Office (PowerPoint and Project)

Qualifications

• Supervisory experience in a transportation/supply chain environment
• P&L experience
• Proven leadership and collaboration skills with experience effectively supervising, coaching and influencing employees
• Excellent analytical, communication and time management skills

Skills

• Strong organizational and problem-solving skills
• Ability to manage multiple priorities and deadlines
• Effective communication and interpersonal skills

Benefits

• Competitive pay
• Paid time off including up to 8 holidays, up to 2 floating Diversity Days, up to 13 days PTO for hourly employees, and up to 15 days PTO for salaried employees
• Earn up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, and up to 40 hours prenatal care leave
• 401(k) retirement plan with up to 5% company match
• Insurance benefits including health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity
• Employee Assistance Program (EAP)
• Tuition reimbursement, adoption assistance
• Tax-Advantaged Accounts: Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account, Health Reimbursement Arrangement

Pay

$83,000 - $95,000. The role may also be eligible for bonus or commission pay. Actual compensation may vary due to factors such as experience and skill set.

Schedule

Full-time position.

Benefits

• 401(k) retirement plan with up to 5% company match
• Health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity
• Employee Assistance Program (EAP)
• Tuition reimbursement, adoption assistance
• Tax-Advantaged Accounts: Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account, Health Reimbursement Arrangement

What's Next?

Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities.