Senior Manager, IT Systems & Operations

We need to output HTML fragment with sections: About the role? Actually we have location line, then description about company, then Position Overview, then Key Responsibilities (with sub-sections), then Requirements, then Preferred Skills, then Key Competencies, then Why Join Us (maybe Benefits). We need to use

for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. But we should only include sections that have real specific content. We have location info (Hybrid) - could be part of a short paragraph. The "About the role" could be the Position Overview paragraph. Responsibilities: we have Key Responsibilities with sub-bullets; we can put under

Responsibilities

and list items. Requirements: we have Requirements section (with bullet list). Qualifications? Not separate; maybe combine with Requirements. Skills: we have Preferred Skills and Key Competencies; could combine into Skills section. Benefits: we have Benefits list. Pay and Schedule: not provided, so omit those sections. Also we should not repeat job title as heading. Also we should not include Job ID etc. Remove boilerplate like EEO, etc. The location line: "Location: Hybrid- Employees are required to work out of the nearest office location 2-3 days weekly and for quarterly meetings 1-4 times annually." We can incorporate into a short

maybe under an introductory paragraph before sections. The company description also could be part of About the role? Probably we can have an introductory paragraph summarizing company and role overview. But we need to follow instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have sections: About the role (maybe includes company description and position overview). Responsibilities (Key Responsibilities). Requirements (Requirements). Skills (Preferred Skills + Key Competencies). Benefits (Benefits). No Qualifications separate if not present; we could omit Qualifications heading. Also we should not create empty sections. We need to preserve all substantive information. So we need to include details from each bullet. Let's extract: Location hybrid sentence. Company description: "Aravo Solutions, Inc., provides leading third-party risk management (TPRM), ESG, and vendor lifecycle management solutions powered by intelligent automation software and designed to meet the needs of TPRM teams at Global 2000 enterprises. At Aravo, we believe that in an increasingly interconnected world, managing risk is a critical pillar of global resilience. Traditional, manual approaches to TPRM can no longer keep pace with today's scale and speed of disruption. That's why we have pioneered an Intelligence-First™ approach. Trusted by millions of third-party users in 195+ countries, Aravo provides guidance for the most complex third-party networks in the world, helping them mitigate risk, build business resilience, and protect their reputations. We are fundamentally redesigning how organizations see, understand, and act on risk by embedding AI directly into the core of their workflows. Joining Aravo means working at the forefront of AI in TPRM and collaborating with a team that views AI as a partner, not a replacement. You will have the opportunity to work alongside industry experts, leverage the latest technologies, and contribute to shaping the future of third-party risk management!" Position Overview: "Aravo is seeking a hands-on, technically strong Senior Manager, IT Systems & Operations to help lead and scale our internal IT function. This role will be responsible for the reliable operation, administration, automation, and continuous improvement of Aravo's corporate IT systems. The Senior Manager will oversee core IT systems and operations including identity and access management, endpoint management, IT service management, employee onboarding and offboarding, hardware lifecycle, and IT support. This role will partner closely with Engineering, Security, Finance, HR, and business stakeholders to deliver secure, scalable, and efficient technology services across a distributed workforce. The ideal candidate is a hands-on leader who can manage people and vendors while also diving into technical problems, improving processes, automating repetitive work, and driving a high-quality employee IT experience." Key Responsibilities: bullet list with subheadings: IT Leadership & Operations, Corporate IT Operations, IT Automation & Enablement, Security & Compliance Partnership, End-User Experience & Support, Vendor, Asset & SaaS Management. Each has multiple bullet points. We need to output

• for any list of duties/requirements/benefits. So we can have a top-level
  for responsibilities, each responsibility as
  • containing maybe subheadings? But we cannot have headings inside
  • ? It's okay to have or

    inside? Probably we can just list each bullet as

  • with the text. The subheadings could be bolded inside
  • . We'll preserve the content. Requirements: list: - 5+ years of experience in IT, with 3+ years in a management or technical leadership role - Strong hands-on experience with modern IT stack, including AI tools - Automating user onboarding and offboarding with auditability and traceability - Experience supporting compliance frameworks such as Microsoft SSPA, SOC1, and SOC 2 - Support FedRamp related activities and compliance - Proven ability to operate both strategically and hands-on - Strong project management and cross-functional collaboration skills - Experience in a SaaS or cloud-first company (80-500 employees ideal) - Experience scaling IT processes in a high-growth environment Preferred Skills: - Familiarity with zero trust security principles - Exposure to customer-facing security or audit requirements Key Competencies: - Hands-on leadership with a "roll up your sleeves" mindset - Self-starter with entrepreneurial attitude towards managing everything IT - Strong operational discipline and attention to detail - Ability to prioritize effectively in a lean environment - Clear communication with both technical and non-technical stakeholders - Customer-first mindset Why Join Us / Benefits: paragraph about dynamic environment, competitive compensation, benefits packages, professional development, etc. Then Benefits list: - 100% Employer Paid Medical Insurance options for the Employee and Family - Paid Maternity and Paternity Leave - Life and AD&D Insurance - Long-Term Disability Insurance - 401K with Company Matching - Equity Participation - 4 Weeks of Vacation - Fully Stocked Kitchens - Company-Sponsored Charitable Day of Giving Events Also note about AI-driven screening turned off etc. That's maybe not needed but could be part of Why Join Us? It's substantive about hiring process. We could include in Why Join Us paragraph. We need to omit boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. The text includes "Aravo Solutions Inc. is registered as an employer in many, but not all, states..." That's eligibility info; it's substantive? Might be considered legal/EEO? It's about eligibility states. Might be considered relevant but maybe it's like legal. The instruction says remove EEO/equal-opportunity/scam-warning boilerplate. This is about eligibility states; not exactly EEO but could be considered legal. Safer to omit? It's substantive about where you can work. Might be considered relevant. However it's near the end and seems like a legal disclaimer. I'd consider it boilerplate and remove. Also the paragraph about AI-driven screening and scoring features is also somewhat about process but could be considered part of Why Join Us? It's about hiring process; maybe keep as part of Why Join Us? It's not boilerplate exactly; it's describing their policy. Might be okay to keep. But to be safe, we could include it in Why Join Us paragraph. We need to output only HTML fragment, no /, no markdown fences. Let's craft:

    Location: Hybrid – Employees are required to work out of the nearest office location 2‑3 days weekly and for quarterly meetings 1‑4 times annually.

    Then

    About the role

    with paragraphs: combine company description and position overview. Could be two

    inside. Then

    Responsibilities

    with
    • ... each responsibility. We need to preserve subheadings inside each li maybe as . Let's list responsibilities: IT Leadership & Operations: - Execute and operationalize Aravo's IT roadmap, translating strategic priorities into actionable projects, initiatives, and operational improvements - Lead, develop, and mentor a small, high-impact IT team (helpdesk, systems, IT ops) - Establish and track SLAs, KPIs, and user satisfaction metrics, driving accountability and continuous improvement - Drive tool standardization and rationalization, ensuring we are continuously consolidating toolsets and optimizing the technology portfolio - Partner with IT leadership on budgeting, forecasting, resource planning, and cost optimization - Establish IT operating standards, processes, and governance that support the company's growth and evolving business needs - Partner closely with business and technical stakeholders to understand needs, prioritize initiatives, and deliver effective IT solutions Corporate IT Operations: - Own the strategy and operational management of core internal systems, including license management - Ensure reliable, scalable onboarding/offboarding processes and lifecycle management - Maintain high availability, performance, and reliability of internal systems - Support a hybrid/remote workforce across multiple locations with effective endpoint, identity, and access strategies - Establish scalable operational processes and controls that enable IT to support continued organizational growth IT Automation & Enablement: - Automate employee onboarding, offboarding, access provisioning, device provisioning, and other repetitive IT processes - Identify opportunities to integrate HR, identity, SaaS, endpoint, and ITSM platforms - Establish appropriate processes and controls for adoption of AI-enabled IT tools - Leverage AI and automation to improve IT efficiency, service quality, and employee experience Security & Compliance Partnership: - Partner with Security and Engineering to support audit and customer-driven compliance requirements - Enforce identity, access control, and endpoint security policies - Establish governance for onboarding AI solutions and usage that adhere to proper security and data practices - Support audits, evidence collection, and vendor security reviews - Drive security awareness and best practices across employees - Partner with Security and Engineering leadership to continuously strengthen the company's overall security and compliance posture End-User Experience & Support: - Own the IT support function with a focus on responsiveness, quality, scalability, and automation - Deliver a seamless employee experience across onboarding, support, and tooling - Continuously improve documentation, self-service, and internal processes - Establish a culture of service excellence and accountability across the IT function Vendor, Asset & SaaS Management: - Own the SaaS application portfolio, licensing strategy, and cost optimization - Track and manage IT assets and lifecycle (procurement → retirement) - Negotiate vendor contracts and manage third-party relationships - Drive strategic vendor evaluation and consolidation to optimize cost, security, functionality, and employee experience We'll embed each bullet as
    • with maybe for the heading then colon then rest. Now Requirements

      Requirements

      with
      • each. Preferred Skills and Key Competencies could be combined under

        Skills

        with two sublists? Or we could separate Preferred Skills and Key Competencies as separate

        but instruction only lists Skills as a heading. We'll put all under Skills. Thus

        Skills

        then maybe two
        with headings inside
        • ? Could do
          • Preferred Skills: ...
          etc. But better to have separate
          for each? Might be okay. We'll do:

          Skills

          Preferred Skills:

          • Familiarity with zero trust security principles
          • Exposure to customer-facing security or audit requirements

          Key Competencies:

          • Hands-on leadership