Senior Manager, IT Project Management

About the Role

The Senior Manager of IT Project Management leads the planning, execution, and oversight of strategic technology initiatives that advance NAA’s digital transformation goals while delivering innovative approaches to how NAA operates and serves its stakeholders. This role establishes and evolves IT project management methodologies to enable consistent delivery, sound governance, and proactive risk management across IT initiatives in support of NAA’s mission and vision, grounded in integrity and accountability.

Key Responsibilities

• Manage large‑scale, cross‑functional projects and provide strategic oversight of the IT project portfolio.
• Maintain the digital transformation roadmap in NAA’s enterprise project management system, including ClickUp and SharePoint.
• Lead portfolio reviews that align priorities, resources, vendors, and interdependencies.
• Build communication plans and provide clear, timely updates that strengthen transparency, collaboration, and inclusivity.
• Drive innovation in how the IT team plans and delivers high‑quality project outcomes.
• Provide day‑to‑day leadership for effective requirements gathering and quality assurance, setting clear expectations, strengthening documentation and review practices, and ensuring consistent quality outcomes.
• Manage the Business & Quality Assurance Analyst and guide other project managers.
• Partner closely with developers and vendors to remove obstacles and deliver high‑quality solutions.

Principal Accountabilities

• Accountable for the successful delivery of IT projects across both business‑facing and internal technology portfolios, measured by adherence to scope, schedule, and quality standards.
• Own strategic oversight of the IT project portfolio, including program interdependencies, scope management, risk mitigation, communication strategies, procurement coordination, and resource allocation.
• Oversee and maintain the team’s enterprise project management suites, ClickUp and SharePoint.
• Lead regular IT project portfolio reviews and governance forums to ensure alignment with organizational goals.
• Manage and execute key IT projects, including planning, scheduling, resource coordination, and delivery.
• Focus on delivering IT solutions that drive business value, improve operational efficiency, and enhance user experience.
• Build and maintain strong relationships with business and technical stakeholders, serving as the primary point of contact for project‑related activities.
• Integrate organizational change management practices into all IT initiatives to support user adoption and positive outcomes.
• Manage and mentor internal and external IT project team members, including business analysts, developers, and vendors.
• Partner with IT Leadership to drive effective portfolio and project management for each of their respective areas.
• Ensure collaboration with all functional business units within NAA and across IT to achieve strategic, tactical, and program/project goals.
• Model open communications and conflict resolution; build effective project teams and utilize each member to their fullest potential; provide clear direction and mentoring to internal and external staff.
• Ensure stakeholders are effectively informed of program/project information and involved in relevant decision‑making; facilitate team meetings; develop and execute communications plans; deliver actionable, well‑organized presentations for audiences ranging from C‑suite to SMEs; communicate openly and honestly with all stakeholders.
• Perform other duties as assigned.

Requirements

• Excellent skills in Project Management (SCRUM) or PMP Certified or willing to obtain.
• Strong influencing and analytical skills.
• Sound business and technical acumen.
• Ability and desire to work in a fast‑pace, dynamic environment.
• Experience managing IT projects in a nonprofit environment.
• Proven ability to manage IT vendors (Salesforce/Nimble and Higher Logic) & contract staff.
• Experience effectively managing RFP processes for IT solutions.
• Experience implementing COTS & SaaS solutions.
• Experience with multiple project methodologies, including Waterfall and Agile.
• Strong time management, organization, and execution skills.
• Strong written, verbal, and presentation communication skills.
• Strong collaboration skills required to work across a diverse group including executives, managers, and subject‑matter experts.
• Effective interpersonal and conflict‑resolution skills.
• Ability to understand and dissect organizational culture and tailor communication and processes to successfully navigate it.
• Preferred: 5+ years of IT experience.
• Preferred: 5+ years of IT project management experience of increasing project size and complexity.

Travel Requirements

NAA is located in Arlington, VA, and local employees will be expected to work in the office 2‑3 days per week. Candidates working from remote locations are expected to attend 1‑2 events on site each year.

Physical Demands

While performing the duties of the job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms. The employee may occasionally lift up to 20 pounds.

Work Environment

Work is regularly performed in a professional office environment and routinely uses standard office equipment.