Senior Manager, IT Program Management

Strategic Leadership and Governance

• Oversee the portfolio, prioritizing initiatives based on business value and resource availability.
• Act as a change agent to implement and manage processes and projects across the IT organization.
• Develop and maintain strong relationships with key internal clients, by collaborating with senior executives to devise and implement strategies.

Project Planning and Delivery

• Lead the planning and execution of multiple IT projects, ensuring adherence to project timelines, budgets, and quality standards.
• Utilize project management (PM) methodologies (e.g., PMBOK, SAFe, Agile, Waterfall) to guide teams through the project lifecycle.
• Lead regular assessments to understand client needs and expectations, while addressing and resolving internal client issues promptly and effectively.

Continuous Improvement

• Establish metrics, internal operational level agreements (OLAs) and key performance indicators (KPIs) to evaluate performance and project delivery quality, driving continuous improvement efforts.
• Facilitate process improvement initiatives using methodologies such as Lean, Six Sigma, or Agile.

Cross-Functional Collaboration

• Work closely with IT leadership, business units, and stakeholders to ensure processes and projects meet their needs and support strategic objectives.
• Foster a culture of collaboration and innovation to encourage process improvement across teams.

Requirements

• 8+ years of experience in IT process, project and business relationship management.
• Exceptional understanding of IT and continuous improvement methodologies.
• Proven knowledge of project management methodologies and tools (e.g., Microsoft Project, JIRA, Monday, Trello).
• Excellent analytical and problem-solving skills, with the ability to think strategically and drive change.
• Strong leadership and interpersonal skills, with experience managing cross-functional teams.
• Exceptional communication skills, with the ability to engage and influence stakeholders at all levels.
• Demonstrated experience in breaking down, comparing and evaluating various courses of action and making autonomous decisions on matters of significance, within the scope of responsibilities.

Remote Work Environment

• Remote First approach gives employees flexibility and trust to effectively balance work with life.
• Reliable internet connection through cable or fiber-optic broadband service with minimum speeds of 10 Mbps download and 5 Mbps upload required for remote work.
• Active participation in video-based interviews during recruiting and ongoing virtual meetings with camera on is expected.
• Reimbursement offered to help cover the cost of setting up your home or remote office.