Senior Manager, IT Engineer Business Intelligence PBI - Field Reporting

About the role

The Senior Manager, IT Engineer Business Intelligence Power BI - Field Reporting is the most-senior member of the engineering team and is accountable for the outcomes of the team. As a lead and team member, the incumbent is expected to not only guide but actively deliver work of increasing complexity – imparting knowledge and skills to junior team members. The role manages designs, implements, and supports enterprise technology solutions that power Otsuka Pharmaceutical’s global business operations. It focuses on creating secure, scalable, and high-performing systems that accelerate innovation, operational excellence, and data-driven decision-making. As a key member of Otsuka’s IT organization, the engineer collaborates with cross-functional teams across applications, data and infrastructure to deliver reliable, compliant, and future-ready solutions. Success in this role requires technical curiosity, analytical rigor, strong communication skills, and a continuous improvement mindset. This position suits professionals passionate about bridging business needs and emerging technologies to deliver tangible enterprise value.

Responsibilities

• Manage the entire technology lifecycle—from strategic planning to deployment, optimization, and support—ensuring Otsuka’s IT environment remains secure, compliant, and responsive to business needs.
• Work with the Solution Architect to translate business and functional requirements into well-architected technical solutions.
• Develop and configure systems across cloud (AWS, Azure), on-premises, and hybrid environments.
• Build automation scripts and reusable components to streamline deployments.
• Participate in code reviews, configuration management, and version control practices.
• Validate scalability, performance, and fault-tolerance of deployed systems.
• Collaborate with platform lead, product owner, business analysts, architects, and QA teams to ensure alignment with project goals.
• Work within Agile/Scrum or hybrid delivery frameworks to support iterative releases.
• Manage to technical deliverables and contribute to project documentation, timelines, and risk assessments.
• Cook up with external vendors, managed service providers, and internal support teams.
• Provide clear, concise technical input in planning and status meetings.
• Maintain high availability of systems through proactive monitoring and issue resolution.
• Analyze incidents, perform root-cause analyses, and implement preventive measures.
• Apply observability tools (e.g. Splunk, Datadog, New Relic) for performance management.
• Automate infrastructure provisioning, deployment pipelines, and alerting systems to reduce manual interventions.
• Develop operational runbooks and participate in on-call rotations as needed.
• Contribute to disaster-recovery testing and business continuity planning.
• Ensure solutions comply with Otsuka’s cybersecurity, GxP, data-privacy, and regulatory requirements (e.g., GDPR, HIPAA).
• Implement and enforce policies for identity and access management, encryption, and network security.
• Participate in internal and external audits, ensuring systems meet required documentation and traceability.
• Contribute to change control, configuration management, and vulnerability remediation activities.
• Evaluate emerging technologies—cloud services, DevOps tooling, AI frameworks, and automation platforms—and recommend adoption strategies.
• Manage proofs of concept (POCs) and pilot deployments for new tools or patterns.
• Collaborate on FinOps and cost-optimization initiatives to enhance efficiency.
• Promote standardization and reusability across platforms, applications, and processes.
• Share best practices through documentation, mentoring, and internal community engagement.
• Maintain detailed records of configurations, workflows, and system changes in Otsuka’s knowledge base (e.g., Confluence, ServiceNow).
• Create and maintain architectural diagrams, data flow documentation, and SOPs.
• Support training sessions or handovers to ensure continuity and operational readiness.

Requirements

• 8+ years of experience as IT Engineer.
• Pharmaceutical industry expertise is a plus but is not required.
• Strong analytical and systematic problem-solving abilities.
• Excellent communication skills, with the ability to explain complex topics to diverse audiences.
• Proficiency with modern IT tools and platforms such as: Cloud (AWS, Azure), DevOps (GitHub Actions, Jenkins, Azure DevOps), and Monitoring (e.g. Splunk, Datadog).
• Understanding of Agile, DevOps, ITIL, and change-management methodologies.
• Experience in regulated or GxP environments preferred.
• Customer-Focused: Anticipates user needs and delivers practical, value-driven solutions.
• Accountable: Owns technical deliverables and outcomes.
• Innovative: Challenges the status quo and champions new ideas.
• Collaborative: Builds strong partnerships across disciplines and cultures.
• Ethical: Demonstrates integrity and aligns with Otsuka’s corporate values.
• Resilient: Adapts quickly to new challenges and shifting priorities.
• Works independently to determine approach for deliverables of assignments, with limited oversight from manager.
• Global Environment: Ability to work in globally distributed teams.
• Provides guidance, coaching and training to colleagues within a discipline.
• People Leadership: ability to lead a team of IT engineers and manage the delivery of a project.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field (or equivalent experience).
• Preferred certifications: Cloud (AWS, Azure), Infrastructure (Cisco, Microsoft, CITRIX), DevOps (Terraform, Kubernetes).