Senior Manager IT Billing and Collections

About the role

Step into a pivotal leadership role with a premier energy and utility provider. As the Senior Manager of IT Billing and Collections, you will drive the technology strategy behind critical customer service operations. We are looking for an innovative technology leader to ensure our billing systems, financial platforms, and credit workflows are flawless, compliant, and ready for the future. You will serve as the primary bridge between IT and the business.

Responsibilities

• Lead the daily operations, system stability, and strategic direction of enterprise billing and collections technology platforms.
• Partner closely with business leaders across revenue protection, customer accounting, and credit operations to guarantee systems meet regulatory requirements.
• Spearhead root-cause analysis to quickly resolve production issues, reduce estimated bills, and minimize manual workarounds.
• Guide IT delivery for configuration changes, application upgrades, and modernization projects within a highly regulated environment.
• Translate complex business needs into actionable technical designs while managing cross-functional delivery teams and system integrators.
• Oversee the accuracy of financial contract accounting postings, payment processing, and external agency interfaces.

Qualifications

• Bachelor's degree in Information Systems, Computer Science, Engineering, or a related field.
• 10+ years of progressive IT experience, specifically within customer-facing technology or enterprise operations.
• Deep technical expertise with SAP S4/Hana.
• Proven background with SAP IS-U Meter-to-Cash, SAP Service Cloud, Salesforce, or similar enterprise customer information systems.
• Demonstrated experience managing technology teams, vendor relationships, and system integrators.
• Ability to work 100% onsite in Orange, CT.
• Eligibility to work as a W2 employee (Greencard, EAD, or OPT accepted).

Nice-to-Haves

• Prior experience working within the utilities industry.
• Master's degree in a related technological discipline.
• Familiarity with utility credit policies, payment arrangements, and low-income programs.

Pay

$170,000 - 195,000 per year

Schedule

8am to 5pm

Benefits

Comprehensive benefits package that includes medical, dental, and vision coverage.