Senior Manager, Billing and Collections

About the role

Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects.

KEY RESPONSIBILITIES

• Billing Strategy
• Define and execute the strategic vision for the organization’s billing function, ensuring alignment with business and financial objectives.
• Lead a globally running Billing and Collection team of 41 team members in the USA, Europa, India and Asia.
• Optimize billing processes, policies, and systems to enhance accuracy, efficiency, and compliance, leveraging automation and best practices.
• Drive initiatives to improve invoice management, reconciliation, and reporting while minimizing operational risk and supporting revenue recognition.
• Provide actionable insights and recommendations to senior leadership on billing trends, client interactions, and financial performance.
• Lead continuous improvement programs and cross-functional projects to enhance the client experience, streamline processes, and strengthen financial controls.
• Monitor emerging billing technologies and industry best practices to ensure the organization remains innovative and market aligned.
• Collections & Credit Strategy
• Develop and execute a strategic framework for collections and credit management that maximizes cash flow and minimizes financial risk.
• Establish proactive credit and collections strategies, including risk assessment, payment negotiations, and escalation protocols for complex accounts.
• Partner with business and finance leaders to ensure collections and credit policies support organizational objectives and client relationships.
• Deliver actionable insights on accounts receivable performance, cash flow forecasting, and credit risk to inform strategic financial decision-making.
• Lead and mentor the collections and credit team to ensure high performance, professional growth, and alignment with organizational goals.
• Leadership
• Build, lead, and inspire a high-performing globally running team focused on excellence, accountability, and continuous improvement.
• Partner with internal stakeholders to resolve billing, payment, and receivables issues while enhancing client and business relationships.
• Drive cross-functional initiatives to implement process improvements, system enhancements, and operational best practices.
• Set team objectives, monitor performance, and report progress in strategic forums to senior leadership.
• Financial Reporting & Compliance Support
• Ensure accurate and timely reporting of billing and collections data to support executive decision-making and financial planning.
• Provide governance and oversight for compliance with accounting standards, internal controls, and regulatory requirements.
• Deliver insights and recommendations from billing and collections data to inform cash flow planning, risk management, and strategic initiatives.
• Partner with senior leadership to interpret financial results, identify trends, and recommend improvements to strengthen financial performance.

KNOWLEDGE & ATTRIBUTES

• Strong financial acumen and analytical skills, with the ability to translate operational metrics into strategic insights.
• Proven leadership experience building high-performing teams and fostering a culture of accountability, innovation, and collaboration.
• Excellent communication and stakeholder management skills, with the ability to influence senior leadership and cross-functional teams.
• Deep knowledge of billing, accounts receivable, credit management, and financial reporting processes.
• Strong understanding of regulatory, compliance, and accounting standards impacting billing and collections operations.
• Demonstrated ability to drive process improvements, leverage technology, and implement best practices in finance operations.

ACADEMIC QUALIFICATIONS & CERTIFICATIONS

• Bachelor’s degree in Accounting, Finance, Business Administration, or related field.
• Professional certifications such as CPA, CA, CIMA, CMA, ACCA, ACA or equivalent are preferred.

REQUIRED EXPERIENCE

• 10+ years of experience leading billing, collections, or finance operations functions in complex or global organizations.
• Proven track record of strategic leadership, driving process transformation, automation, and cross-functional collaboration.
• Demonstrated experience influencing senior stakeholders and providing actionable financial insights to guide business decisions.
• 5+ years of leadership experience managing high-performing teams, including hiring, mentoring, and developing talent.
• Experience in billing system implementations, upgrades, and leveraging technology to optimize finance processes.
• Strong knowledge of accounting standards, internal controls, and compliance frameworks relevant to Billing and Receivables.

PHYSICAL REQUIREMENTS

• Remain stationery for long periods of time.
• Perform work during US business hours and time zones.
• Operate computer, peripherals, and other office equipment.

WORK CONDITIONS & OTHER REQUIREMENTS

• Travel required, up to 20% of time.
• Perform work from a remote location with stable internet connection.
• A monthly stipend is provided to cover expenses associated with working remotely and use of a personal mobile device, if applicable.

Compensation

Pay Range: $158,100.00 - $225,900.00

Work Location

This is a remote position that requires reliable internet connection and electricity.

About NTT Global Data Centers

As the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business – large and small – has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime.

About NTT Global Data Centers Americas, Inc.

NTT Global Data Centers Americas, Inc. offers competitive compensation based on experience, education, and location. Base salary for this position is $158,100.00 - $225,900.00.

Equal Opportunity Employer

We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.