Senior Manager, Innovation & Business Transformation

About the role

The Senior Manager, Innovation & Business Transformation leads and deliver strategic initiatives to enhance business and operational processes, improve ways of working, and drive measurable business outcomes. Partner with stakeholders across different levels and collaborate with global, cross-functional teams to execute transformation and innovation priorities at scale.

Responsibilities

• Lead end-to-end transformation initiatives to improve efficiency, effectiveness, and business performance
• Identify opportunities, diagnose gaps, and implement scalable, high-impact solutions
• Drive alignment and execution with stakeholders across levels and global, cross-functional teams
• Define success metrics, track KPIs, and ensure delivery of measurable outcomes
• Facilitate structured problem-solving, innovation workshops, and decision-making sessions
• Drive change adoption and embed continuous improvement across functions
• Translate strategic priorities into actionable initiatives and execution roadmaps
• Stay current on industry trends, emerging technologies, and innovation practices

Requirements

• Strong track record in business transformation, innovation, or process improvement
• Proven ability to lead complex, global, cross-functional initiatives with tangible outcomes
• Strong analytical thinking with the ability to structure problems and drive data-informed decisions
• Effective stakeholder management with the ability to influence across different levels
• Comfortable operating in fast-paced, ambiguous environments
• Ability to balance strategic thinking with hands-on execution
• 8–12 years of total professional experience, with roughly 5+ years in transformation, innovation, process improvement, or related strategic roles
• Strategic mindset with a focus on outcomes and value creation
• Strong business acumen and ability to connect initiatives to impact
• Confidence in leading change across diverse teams and geographies

Skills

• Exposure to digital transformation initiatives, including data, automation, or AI-driven solutions
• Familiarity with process improvement and service design methodologies (e.g., customer journey mapping)
• Experience applying structured approaches to project delivery and change implementation

Benefits

• Comprehensive medical, dental and vision insurance
• Life insurance
• Short & Long Term Disability
• Pre-partum, maternity, parental and medical leave
• Mental Health Wellness Program
• Adoption Assistance
• Wellness Incentive
• Pet Insurance
• 401(k) with company match
• Paid Time Off
• 14 Annual Holidays
• Tuition Assistance
• Employee Resource Groups

We offer competitive compensation with bonus opportunity tied to company performance, along with room to enhance your skills through ongoing learning and broad technological opportunities. Achieving work-life balance is a priority, complemented by team activities, fostering an environment rooted in equity, inclusion, and collaboration, that is reflected in both our culture and our work.