Senior Manager, Informatics

Key Responsibilities

• Serve as a player‑coach, balancing hands‑on individual contribution with mentorship, technical guidance, and informal leadership of mid‑level and junior analysts on the team.
• Lead high‑priority initiatives end‑to‑end, taking ownership of scoping, execution, stakeholder management, and delivery for whichever workstreams require senior leadership at any given time.
• Drive results across a broad and shifting portfolio, including (but not limited to) executive and market‑facing dashboards, growth and enrollment analytics, financial performance reporting, competitive intelligence, footprint and submarket analytics, and ad‑hoc executive requests.
• Rally the team behind key initiatives by setting direction, breaking down complex problems into actionable workstreams, coordinating contributors, and holding the team accountable to milestones and quality standards.
• Raise the technical bar across the team through code review, design partnership, documentation standards, and proactive identification of opportunities to automate, simplify, or modernize existing processes.
• Partner with the Lead Director to triage incoming demand, prioritize the team's roadmap, and surface risks, dependencies, and resourcing tradeoffs.
• Represent the team in cross‑functional working groups with Actuarial, Product, Sales/Retention, Performance Management COE, and DDAT, translating between business stakeholders and the analytics team.
• Translate complex analyses into executive‑ready narratives suitable for AVP and SVP‑level audiences, and coach team members in doing the same.
• Identify and lead continuous improvement opportunities across the team's tooling, processes, and reporting standards including automation, data validation frameworks, documentation, and modernization of legacy assets.
• Operate with flexibility and ownership in an environment where priorities shift, taking on whatever work most needs senior leadership without being constrained to a fixed scope.

Required Qualifications

• 7+ years of progressive experience in healthcare analytics, business intelligence, or informatics, with at least 3 years in a senior individual contributor or technical lead capacity.
• Demonstrated experience designing, building, and maintaining executive‑level dashboards and recurring analytical deliverables in a regulated healthcare environment.
• Advanced proficiency in SQL and at least one BI/visualization platform — Tableau and/or Power BI required.
• Working knowledge of Medicare Advantage business fundamentals: enrollment lifecycle (BOP/EOP, lapses, new sales), PBP structure, county/submarket mapping, and AEP timelines.
• Proven ability to design data validation, reconciliation, and automation processes for recurring reporting deliverables.
• Strong written and verbal communication skills, with demonstrated ability to translate complex analyses into concise executive‑ready narratives for senior leadership.
• Experience partnering with cross‑functional stakeholders including Actuarial, Product, Sales/Retention, and IT/Engineering teams.

Preferred Qualifications

• Direct experience supporting Medicare Advantage bid strategy, rate announcement analysis, or CMS rate methodology interpretation.
• Familiarity with Aetna/CVS Health data ecosystems.
• Hands‑on experience with Google Cloud Platform (GCP) data environments, including data ingestion, validation frameworks, and credential management.
• Exposure to competitive intelligence analytics, CMS Landscape file analysis, and Medicare market footprint reporting.
• Experience with Python for data validation, dashboard automation, or supplemental reporting workflows.
• Experience managing data governance topics such as sensitive field handling (e.g., MBI), policy tags, and access controls in BigQuery.
• Prior experience in a player‑coach or technical lead role mentoring junior analysts.