Senior Manager, Implementations

About the role

Tabs is hiring a Sr. Manager, Implementations to play a hybrid player/coach role as we scale our customer delivery function. This person will manage and mentor a small team of Implementation Managers while remaining hands-on with key strategic implementations.

What You’ll Do

• Lead and Coach a Team: Manage a small group of Implementation Managers, providing guidance, feedback, and development support. Model best-in-class project delivery and customer communication.
• Owning Strategic Implementations: Lead end-to-end onboarding for complex or high-impact customers, mapping business processes, configuring Tabs, managing ERP integrations (NetSuite, QuickBooks), and ensuring smooth go-live.
• Drive Process Improvement: Partner with the Head of Implementation to refine playbooks, standardize workflows, and improve internal tooling and data visibility.
• Act as a Customer SME: Communicate accounting and revenue recognition concepts clearly to customers, ensuring seamless alignment between Tabs' platform and clients' accounting requirements.
• Collaborate Cross Functionally: Work closely with Product, Engineering, and Operations to surface insights from implementations, identify product gaps, and help prioritize enhancements.
• Ensure Team Excellence: Track delivery metrics, identify blockers, and implement coaching or process changes to maintain quality, speed, and customer satisfaction.
• Build for Scale: Contribute to hiring, onboarding, and knowledge-sharing practices that strengthen the Implementation function as Tabs grows.

Who You Are

• A hands-on leader who thrives at the intersection of delivery and development, equally comfortable running complex implementations and coaching others to do the same.
• Bring deep accounting fluency and a structured, systems-oriented approach to problem-solving.
• Motivated by building structure out of ambiguity, developing others, and ensuring customers experience exceptional delivery quality.
• Communicate effectively across all audiences, whether walking a CFO through ASC 606 workflows or collaborating with engineers to debug an integration.
• Organized, detail-oriented, and driven to continuously improve processes that make teams more effective.

Experience

• 5-7 years of experience in software implementation, customer onboarding, or professional services at SaaS or fintech companies.
• Experience mentoring or managing a small team while maintaining direct project ownership.
• Strong technical and accounting fluency, ideally with knowledge about ASC 606 revenue recognition, order-to-cash workflows, or ERP integrations (NetSuite, QuickBooks).
• Proven ability to manage complex client implementations end-to-end, balancing speed, accuracy, and customer satisfaction.
• Excellent communication skills across finance, accounting, and technical stakeholders.
• Background in accounting or finance software; CPA or Big Four experience is a plus.

Perks & Benefits (Full-time Employees)

• Competitive compensation and equity.
• Unlimited PTO.
• Up to 100% employer-covered monthly healthcare premium (medical, dental, vision).
• Lunch provided via Sharebite, plus dinner for any later in-office days.
• Parental leave up to 12 weeks.
• Tax-free commuter and parking benefits.
• Voluntary insurances (Life, Hospital, Critical Illness, Accident).
• Employee Assistance Program (Rightway).
• Free One Medical Membership.
• 401(k).

Equal Opportunity Employer

We welcome teammates of all identities and do not discriminate on the basis of race, ethnicity, religion, gender identity, sexual orientation, age, disability, veteran status, or any other protected characteristic. We're committed to creating an environment where everyone can grow, contribute, and feel comfortable being themselves.