Senior Manager- ICM

About the role

This role serves as the functional owner and strategic leader of the client's enterprise Incentive Compensation Management (ICM) platform, driving a company-wide implementation and ensuring accurate, scalable commission operations across a large and complex sales organization.

Responsibilities

• Own the end-to-end strategy, configuration, and performance of the enterprise ICM platform, ensuring system scalability and long-term sustainability.
• Lead the company-wide Oracle ICM rollout through go-live and subsequent expansion across all remaining commission plans.
• Translate complex compensation plan designs into technical system logic and operational processes.
• Oversee accurate and timely calculation and payout of incentives across approximately 130 commission plans.
• Partner cross-functionally with Sales, Finance, HR, Audit, and IT to align on plan design, system capabilities, and operational timelines.
• Lead, coach, and develop a growing team of 3-4 professionals with both technical and business-oriented backgrounds.
• Establish governance, audit controls, and compliance documentation for commission processes and system configurations.
• Provide data-driven insights on commission performance, trends, and plan effectiveness to inform compensation strategy.

Requirements

• Bachelor's degree in Finance, Business, Analytics, or a related field.
• 7-12+ years of experience in incentive compensation, sales operations, or commission program management.
• Hands-on experience with an enterprise ICM platform such as Oracle ICM, Varicent, Xactly, or similar.
• Proven experience leading an ICM system implementation or major platform transformation.
• Demonstrated people leadership experience managing and developing technical and business resources.
• Strong stakeholder management and communication skills across business and IT audiences.

Preferred Qualifications

• Direct experience with Oracle ICM, including implementation or configuration.
• Experience migrating from Varicent or another legacy ICM platform to a modern enterprise system.
• Advanced analytics capabilities including Excel, SQL, or BI tools.
• Background in large-scale enterprise transformation initiatives within complex or high-growth environments.