Senior Manager

Senior Manager Reports To: SVP, Infrastructure & Field Services Location: Remote / Hybrid Position Type: Full Time Role Overview This position holds complete ownership for delivering telecom network and data center infrastructure build-out programs from start to finish. The successful candidate will drive strategy, execution, financial results, client satisfaction, and operational effectiveness across a portfolio of large, multi-region initiatives. The role directs cross-disciplinary teams - spanning program management, engineering, procurement, logistics, construction, and field operations - to bring complex infrastructure solutions to life, from early-stage planning through deployment, fine-tuning, and project closeout. Core Responsibilities (What This Role Owns)Full lifecycle delivery accountability for telecom and data center rollout programsP&L management: revenue, margin, cost discipline, forecast accuracyClient retention and success for strategic accounts (network operators, hyperscale providers, enterprise clients)Scaling operations: process design, tooling, governance frameworks, resourcing modelsDeveloping leadership capability across program management and on-the-ground execution teams Key Duties 1. Rollout Strategy & DeliveryShape and carry out deployment strategy spanning telecom (fiber, wireless, DAS, macro sites) and data center work (new builds, expansions, migrations)Direct large, multi-location programs involving significant complexity and interdependencies across functionsMaintain consistent delivery frameworks, playbooks, and proven practicesPush ongoing gains in delivery speed, cost efficiency, and quality outcomes 2. Financial Ownership Hold full accountability for the financial results of the Deployment Services portfolioManage forecasting, margin tracking, cost governance, and working capitalImprove profitability via vendor negotiation, productivity gains, and scope disciplineOversee contracts, change orders, and commercial deal-making 3. Client & Executive Relationship Management Act as the executive point of contact for key client relationshipsLead quarterly business reviews, executive briefings, and senior-level escalation resolutionKeep delivery outcomes aligned to client SLAs, KPIs, and broader business goalsWork alongside Sales on growth, contract renewals, and account expansion 4. Operational Governance & Excellence Build and maintain governance structures for delivery (metrics, dashboards, review cadence)Roll out scalable systems and tools (ERP, project management platforms, field service software)Maintain compliance with safety, regulatory, and quality requirementsChampion Lean and continuous improvement initiatives across delivery operations 5. Cross-Functional Team Leadership Direct integrated teams spanning: - Program/Project Management - Engineering & Design - Procurement & Supply Chain - Logistics (forward and reverse) - Construction & Field ServicesManage the vendor network, including subcontractors, OEMs, and service partnersMatch capacity planning to demand forecasts 6. People Leadership & DevelopmentBuild and grow high-performing teams (program managers, project leads, field supervisors)Set up career progression paths and performance frameworksFoster a culture centered on accountability, safety, and delivery excellenceCoach emerging leaders and build organizational depth Qualifications & ExperienceHigh school diploma or equivalent requiredBachelor’s degree in engineering, Business, or a related discipline preferredMBA or other advanced degree a plusPreferred certifications: PMP or PgMP, Lean Six Sigma (Green/Black Belt), Agile or SAFe (for hybrid delivery settings)10–15+ years' experience in telecom, data center, or infrastructure deploymentTrack record leading large, multi-site deployment programsDemonstrated ownership of P&L and operational leadershipExperience partnering with major carriers, hyperscale operators, or enterprise network clients Telecom ExpertiseFiber rollout, small cell, DAS, macro network deploymentFull network lifecycle experience (deployment through maintenance and decommissioning)Familiarity with major network equipment OEM ecosystems Data Center ExpertiseHyperscale and colocation deployment experiencePower, cooling, structured cabling, and server infrastructure knowledgeExperience with data center migration, expansion, and optimization projectsComfortable working with cross-functional teams, external vendors, and clientsStrong analytical and problem-solving abilityAble to interpret operational data and communicate findings clearlyAble to follow and issue both written and verbal directionAdvanced Microsoft Excel and broader Microsoft Office proficiency requiredStrong communication and client-facing presentation skillsSolid understanding of telecom infrastructure, equipment, and professional services preferred Work EnvironmentHybrid, executive-level role with substantial field involvementTravel typically 30–50%, depending on portfolio scopeNational or multi-region scope, with occasional global coordination