Senior Manager, IAM Operations & Governance

About the role

We are seeking a Senior Manager, IAM Operations & Governance to lead enterprise-scale Identity & Access Management (IAM) operations and governance at Capital Group. The ideal candidate will translate IAM strategy into durable operating models, drive year-over-year maturity in a highly regulated financial services environment, and ensure IAM services operate as mission-critical platforms.

Responsibilities

• Lead IAM Operations and Governance organizations, including teams responsible for identity lifecycle management, access provisioning, certifications, entitlement management, and privileged access oversight.
• Establish and scale a repeatable operating model that drives consistent IAM outcomes across regions, platforms, and identity types (human and non-human).
• Serve as a trusted execution partner to the Head of IAM, providing transparency into delivery risk, control gaps, and operational capacity.
• Ensure enterprise IAM governance processes are executed consistently, including access controls, certifications, and segregation-of-duties requirements.
• Align IAM governance activities to regulatory expectations and risk priorities in financial services.
• Partner with Risk, Audit, and Compliance teams to support examinations, remediate findings, and eliminate repeat issues through structural improvements.
• Ensure IAM services operate as mission-critical (Tier 0) platforms with strong availability, resilience, and recoverability.
• Drive operational excellence across access fulfillment, application onboarding, authentication integrity, and entitlement accuracy.
• Reduce operational risk by addressing both technical and human single points of failure.
• Execute IAM modernization initiatives, including workflow automation, reducing manual reviews, and improving identity data quality.
• Partner with engineering and analytics teams to operationalize AI/ML capabilities for anomaly detection, access risk identification, and certification optimization.
• Ensure IAM controls effectively scale to non-human identities and emerging AI-enabled systems.
• Define and report KPIs and KRIs that measure control effectiveness, risk posture, service performance, and automation progress.
• Deliver accurate, decision-grade metrics for leadership, governance forums, and audit transparency.
• Proactively identify operational debt, control drift, and emerging access risks through data-driven insights.
• Serve as a senior IAM partner to Global Technology, HR, application teams, and governance functions.
• Embed IAM controls into business and technology workflows to minimize friction while maintaining strong security posture.
• Influence adoption of standardized IAM practices across the enterprise.
• Lead, coach, and develop a high-performing IAM leadership bench.
• Establish clear accountability, decision rights, and ownership of controls.
• Foster continuous learning across advanced IAM domains, including privileged access, cloud identity, and AI-related risks.

Requirements

• Deep expertise in Identity and Access Management, including identity lifecycle management, access certifications, RBAC/ABAC, privileged access management, and cloud/SaaS IAM.
• 10+ years in cybersecurity, including 5+ years of proven leadership building, scaling, and automating high-performing operations teams.
• Track record of driving accountability, engagement, and career growth.
• Experience applying automation and analytics to improve IAM outcomes.
• Successfully led managers and senior professionals in large, regulated enterprise environments.
• Proven ability to translate strategy into repeatable execution and measurable results.
• Understanding of risks related to non-human identities and emerging AI-driven access patterns.
• Strong communication and stakeholder management skills, including experience working with audit and risk partners.
• Familiarity with global operating models, including follow-the-sun support structures.

Qualifications

• Bachelor’s degree in Cybersecurity, Computer Science, or related field preferred.

Skills

• Strategic thinking and execution.
• Leadership and team management.
• Automation and analytics proficiency.
• Regulatory compliance and risk management.
• Cloud and SaaS IAM expertise.
• Stakeholder engagement and collaboration.
• Continuous learning and adaptation.

Benefits

• Competitive salary range based on location.
• Annual performance bonus.
• Capital’s annual profitability bonus.
• Retirement plan with Capital’s 15% contribution.
• Flexible work options.
• Matching gifts for charitable contributions.
• On-demand professional development resources.
• Generous time-away and health benefits.
• Opportunities for career growth and development.

Pay

• Charlotte Base Salary Range: $187,016-$317,927
• Southern California Base Salary Range: $208,245-$354,017
• San Antonio Base Salary Range: $187,540-$318,818
• New York Base Salary Range: $220,768-$375,306

Schedule

• Full-time position.

Apply

If you are the person Capital Group is looking for, please apply now to move to the next step in our recruiting process. If this role isn’t what you’re looking for, check out our other opportunities and join our talent community.

Learn More About Capital Group

At Capital Group, we believe in empowering our associates to build successful and prosperous careers. Our culture, compensation, and opportunities are designed to support our associates in achieving their goals. Join us and make a difference in the lives of our clients and each other.