Senior Manager, HR Operations
About the role
The Senior Manager, HR Operations, reporting to the Vice President of HR Operations and Payroll, is responsible for building and leading a scalable HR operations function supporting the post-onboarding employee lifecycle.
Responsibilities
Directly manage and review post-onboarding employee data transactions, including personal data updates, job profile corrections, and supervisory org alignment, to ensure complete and accurate records.
Maintain contingent worker data in Workday, including worker type classifications, assignment tracking, and contract end dates, and resolve discrepancies as they arise.
Oversee hands-on HRIS data conversion, validation, and process standup activities for acquisitions and newly onboarded facilities, including review of loaded data and issue resolution.
Implement and enforce data governance standards, including field usage guidelines, business process definitions, and data entry protocols through partnership and training with teams.
Develop and maintain HR operational dashboards and workforce analytics that deliver actionable insights to HR teams, Finance, and operations.
Create and deliver HRIS training, standard operating procedures, and job aids, while coaching users and business partners on accurate transaction entry and consistent process execution.
Manage license and certification data maintenance, audit integrations for completeness, and resolve errors that affect downstream use by other teams.
Monitor performance metrics to promote low experience rates and minimize unemployment costs.
Support employee policy and survey administration, including distribution, response tracking, and results summaries to inform stakeholder action planning.
Lead HCM audit activities hands-on, including scoping, data preparation, sample pulls, issue follow-up, and coordination of supporting documentation for internal and external audits.
Prepare and run ad hoc reports, data extracts, and supporting files for regulatory reviews, external audits, and third-party compliance requests.
Establish and maintain transaction management standards, perform quality reviews, and step in to resolve exceptions and escalated data issues when needed.
Build and sustain an HR operations foundation that delivers consistent, intuitive, and efficient employee and manager experiences throughout the post-onboarding employee lifecycle.
Partner closely with HR teams and Workday users to troubleshoot issues, align on data requirements, and drive consistent, accurate system use.
Manage vendor relationships to drive partnership success and sustained performance.
Provide operational support to teams on ad hoc projects and initiatives as business needs arise.
Qualifications
6+ years of progressive HR Operations manager experience in complex, multi-site, or enterprise environments.
Experience with Workday HCM, organizational management, data governance, and integrations.
Proven people leadership experience.
Bachelor’s degree in business major, or other related major.
Strong business judgment and comfort operating with ambiguity and incomplete systems.
Strong analytical, technical, problem-solving, and root cause analysis skills.
Preferred Experience
Experience with Workday HCM and demonstrated technical aptitude for learning and leveraging HRIS platforms.
Experience implementing or scaling HR shared services or centralized support models.
Leadership Characteristics
People-first leader who empowers teams to deliver high-quality results through clear expectations, coaching, and accountability.
Builder mindset with strong sequencing discipline — knows how to prioritize what matters most and move the team forward with purpose.
Strategic yet hands-on; comfortable designing the vision while rallying the team to deliver early wins.
Patient, pragmatic, and focused on sustainable growth — avoids premature scale while keeping teams motivated and productive.