Senior Manager, HR Cloud Operate

About the role

Deloitte's Human Capital Offering Portfolio Our Human Capital practice is at the forefront of transforming the nature of work. As converging forces reshape industries, our team uniquely addresses the complexities of work, workforce, and workplace dynamics. We leverage sector-specific insights and cross-domain perspectives to help organizations tackle their most challenging workforce issues and align talent strategies with their strategic visions. Our practice is renowned for making work better for humans and humans better at work. Be part of this exciting era of change and join us on this transformative journey.

The team In Deloitte's Human Capital practice, the HR Cloud Operate (HRCO) team focuses on helping our clients realize the true value of their Workforce management on-prem and Cloud applications by first creating the right solutions to maintain and support their investment. This team brings together our products and capabilities into one integrated offering to create sustained relationships with our clients. As we grow, this team will continue to evaluate and incorporate new products and operate services in our portfolio.

Recruiting for this role ends on 10/16/2026.

Responsibilities

• Lead business development and sales pursuits for business process as a service (BPaaS) offerings, including solution design, proposal development, pricing, and client presentations.
• Advance BPaaS growth by supporting client renewals, account expansion, and new-market opportunities.
• Assess clients' HR cloud environments and recommend HR Cloud Operate (HRCO) application management services (AMS), automation, and generative artificial intelligence capabilities that address operational needs.
• Lead delivery of HRCO AMS engagements, including service-level agreements (SLAs), ticket queues, release management, and engagement financials.
• Build client relationships, lead and mentor project teams, and coordinate with Human Capital offerings to deliver and expand client services.

Skills

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to mentor and provide clear guidance to others

Qualifications

• Bachelor's degree
• 8+ years of experience implementing or supporting HR cloud applications using Oracle Fusion Cloud Human Capital Management (HCM), SAP SuccessFactors, or Workday HCM
• 8+ years of experience selling and delivering business process as a service (BPaaS) engagements or application management services (AMS) engagements
• 8+ years of experience leading junior and senior staff across multiple geographies
• Ability to travel 0-50%, on average, based on the work you do and the clients and industries/sectors you serve.
• Limited immigration sponsorship may be available.

Preferred Qualifications

• Master's degree
• Experience working with onshore and offshore delivery teams
• Experience using Microsoft Excel, Word, and PowerPoint to develop materials for executive-level audiences

Pay

The wage range for this role is $171,600 to $338,300. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.