Senior Manager, HR Cloud Operate
About the role
Deloitte's Human Capital practice is at the forefront of transforming the nature of work. As converging forces reshape industries, our team uniquely addresses the complexities of work, workforce, and workplace dynamics. We leverage sector-specific insights and cross-domain perspectives to help organizations tackle their most challenging workforce issues and align talent strategies with their strategic visions. Our practice is renowned for making work better for humans and humans better at work. Be part of this exciting era of change and join us on this transformative journey.
In Deloitte's Human Capital practice, the HR Cloud Operate (HRCO) team focuses on helping our clients realize the true value of their Workforce management on-prem and Cloud applications by first creating the right solutions to maintain and support their investment. This team brings together our products and capabilities into one integrated offering to create sustained relationships with our clients. As we grow, this team will continue to evaluate and incorporate new products and operate services in our portfolio.
Responsibilities
- Lead business development and sales pursuits for business process as a service (BPaaS) offerings, including solution design, proposal development, pricing, and client presentations.
- Advance BPaaS growth by supporting client renewals, account expansion, and new-market opportunities.
- Assess clients' HR cloud environments and recommend HR Cloud Operate (HRCO) application management services (AMS), automation, and generative artificial intelligence capabilities that address operational needs.
- Lead delivery of HRCO AMS engagements, including service-level agreements (SLAs), ticket queues, release management, and engagement financials.