Senior Manager, HR Business Partner- Customer Channels

Overview

The Channels HR Business Partner team is looking for a Senior Manager, HRBP to work with internal clients to deliver on people initiatives and talent strategy. The ideal candidate will exhibit strong relationship building, influencing, communication, and problem solving skills; who thrives in a fast paced, collaborative, and values-oriented team.

Responsibilities

• Provide strategic HR business partnership to one or more business groups
• Oversee and deliver HR solutions to the business, including: people strategy, performance and talent management, culture and belonging, engagement and retention, organizational efficiency, workforce planning, and succession management
• Partner with the HR leadership team on planning and delivering HR solutions to the business
• Operate as a trusted advisor to our HR Centres of Excellence serving as the expert on people and organizational issues
• Navigate a fast-paced environment with significant change; leveraging effective HR processes to enable the organization to innovate and grow
• Lead strategic workforce planning, including succession planning
• Proactively recruit and retain talent
• Develop and implement organizational design and development
• Manage employment risk, including employee relations strategies
• Analyze data and trends to inform strategic decisions and talent plans
• Implement foundational Diversity, Inclusion and Belonging (DIB) practices
• Collaborate with Employee Relations, DIB, Learning & Development, Talent Acquisition, HR Operations, Compensation, People Analytics and Enterprise HR to develop solutions that attract, retain, and motivate world-class talent
• Coach leaders and advise on areas such as leadership, teamwork, organizational design, strategy, etc.
• Create and support business outcomes with HR programs, initiatives, and strategies leading to a market competitive advantage
• Develop data-driven, innovative, and creative solutions with a willingness to push and challenge for transformative work
• Lead Card Channels-wide HR projects, partnering with peers within Channels and across the Card organization

Qualifications

• High School Diploma, GED, or equivalent certification
• At least 5 years of client facing experience OR at least 5 years of consulting experience OR a combination
• Bachelor’s Degree or military experience
• MBA or Master’s degree
• Professional Human Resources Certification or Senior Professional Human Resources certification or coaching certification
• 7+ years of client facing experience or 7+ years of consulting experience or a combination
• 6+ years of experience in Human Resources or Human Capital Consulting