Senior HR Business Partner- Customer

Overview

Hyland is seeking a strategic HR Business Partner to support its Customer organization. This role requires 8+ years of progressive HR experience, preferably in a technology or high-growth company supporting customer-facing or operational teams.

About This Role

This is a high-impact role for an experienced HR professional who thrives in fast-moving, performance-driven environments and brings a strong understanding of post-sales customer operations, operational excellence, and teams responsible for delivering an exceptional customer experience at scale.

Responsibilities

• Serve as a strategic HR advisor to senior leadership, providing thought partnership on organizational effectiveness, workforce planning, and talent development.
• Translate business priorities into actionable people strategies that enable go-to-market success and drive revenue performance.
• Lead talent planning, succession, and leadership development initiatives to ensure a strong bench for critical roles.
• Use data and insights to identify trends, influence decisions, and measure the impact of people programs.
• Champion a high-performance, inclusive culture that reflects our values and empowers employees to do their best work.
• Collaborate with HR Centers of Excellence and regional HRBPs to ensure cohesive, comprehensive support for global teams and local initiatives.

Role Essentials

• Demonstrated success partnering with senior leaders on business transformation, organizational design, and change management in complex, fast-paced environments.
• Experience supporting customer-focused organizations, with an understanding of service delivery models, scalability, and operational performance.
• Excellent communication skills with the ability to coach, influence, and partner with employees and leaders at all levels of the organization.
• Demonstrated analytical and problem-solving skills, with the ability to interpret people data, identify trends, and translate insights into actionable recommendations.

Preferred Skills

• Proven ability to balance strategic leadership with hands-on execution while managing multiple priorities and stakeholders.
• Strong business acumen with the ability to align people strategies to customer outcomes, operational efficiency, and organizational performance.
• Experience partnering with Total Rewards and Finance to shape compensation and incentive programs that attract and retain top talent.
• Proven ability to serve as an employee champion and change agent, partnering with business leaders to drive change and execute new business initiatives.
• Experience developing and implementing people strategies that advance diversity, equity, inclusion, and belonging across hiring, promotion, retention, and inclusion practices.

Pay Transparency

The salary range for this role is $120,000 - $135,000. The listed salary range represents a good faith estimate at the time of posting. The listed range may be adjusted in the future based on business needs. Actual compensation will be based on job-related factors including, but not limited to, qualifications, skills and experience.

About Hyland

Hyland is the pioneer of the Content Innovation Cloud™, delivering ubiquitous enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation. Hyland's solutions create the foundation for a connected, agentic enterprise, where teams harness the power of AI to redefine how they operate and engage with those they serve. For additional information on Hyland's platform and services, please visit Hyland.com.

Equal Opportunity Statement

Hyland is an equal opportunity employer. We value diversity and are committed to providing an inclusive workplace for all employees and applicants. Employment decisions are made without regard to any characteristic protected by applicable laws and regulations.