Senior Manager, GRC System Product Owner: Enterprise Risk & Internal Audit

About the role

We are seeking a dynamic Senior Manager to serve as Product Owner, managing the strategic design, improvements program, and optimization of ServiceNow for Integrated Risk Management (IRM) across Enterprise Risk Management (ERM) and Internal Audit (IA) processes and workflows.

Responsibilities

• Roadmap Development & Stakeholder Engagement: Develop and maintain the forward-looking ServiceNow roadmap, ensuring delivery of a long-term system strategy. Communicate the vision and secure executive alignment for platform enhancements and associated initiatives.
• Product Design & Optimization: Lead the design of business requirements and continuous optimization of ServiceNow workflows and capabilities, ensuring alignment with business needs and industry best practices. Bring optimal Governance, Risk, and Compliance (GRC) approaches for inclusion in day-to-day workflows as well as enterprise expansion use cases to deliver performance and value.
• Training & Enablement: Drive user engagement through education, documentation, and training programs that promote adoption and maximize platform value.
• Agile Delivery & Governance: Oversee agile delivery practices, managing pipeline, backlogs, and defining clear, actionable requirements for technology support teams to deliver against. Ensure scalable, sustainable solutions through platform governance and configuration standards.
• Innovation & Automation: Champion a culture of innovation by evaluating and implementing AI and automation opportunities to simplify cross-enterprise risk workflows.
• Testing & Change Management: Oversee robust testing protocols against defined business requirements, liaising with technology support teams and lead change management efforts to ensure a high-quality, low-disruption platform program.
• Governance Representation: Represent Risk and Audit in ServiceNow governance forums, advocating for visibility, vendor alignment, and optimal resource allocation.

Requirements

• Bachelor’s degree in Business, Information Systems, Risk Management, or related field (Master’s preferred).
• Professional certifications such as CRISC, CISA, or CFA desired.
• 7–10 years of experience implementing and managing GRC/IRM platforms in financial services.
• ServiceNow experience required.
• Understanding of risk frameworks, audit methodologies, and control functions.
• Proven success in agile methodologies and project management.
• Strong analytical and problem-solving capabilities.
• Excellent communication and stakeholder engagement skills.
• Ability to translate complex business needs into scalable technical solutions.
• Comfortable working in a dynamic, cross-functional, global environment.
• Proficient in Microsoft Office and collaboration tools.