Senior Manager, Global UXUI Experience Design - Hotels (2 year project hire)

About the role

The Sr. Manager, UX/UI will be a core member of the Global UX/UI Experience Design team at Universal Parks and Resorts. This role leads brand solutions centered on UX/UI and system design from inception to execution, framing product needs from a holistic and global perspective. The candidate will collaborate with cross-functional teams to enhance customer engagement by delivering elegant, seamless experiences and maintaining high-quality design frameworks for products such as websites, apps, and interactive touch screens. This role drives audience engagement, revenue growth, and loyalty marketing across the customer buying process.

Responsibilities

• Lead the holistic view of product design across integration points (customer and technical) to provide a superior, seamless experience, from daily improvements to long-term strategies.
• Drive brand solutions centered on UX/UI and system design, framing product needs from a global perspective.
• Act as the point of contact for commerce-related design initiatives, collaborating with business and design leaders.
• Synthesize product design and consumer trends, propose hypotheses, conduct A/B testing, and recommend data-driven solutions to meet consumer needs.
• Create and document UI toolkits, style guides, and front-end frameworks for design and development teams.
• Lead cross-functional projects focused on rewards, loyalty, and customer community initiatives to drive engagement and business value.
• Apply user-centric design methodology: gather and shape requirements, define user stories, storyboard features, and iterate based on user feedback and testing.
• Address challenges in the marketing environment, such as attribution of marketing touchpoints, customer lifetime value, and data-driven personalization.
• Advocate for the user while balancing big-picture strategy and granular details.
• Lead projects with cross-functional teams and contribute to agile transformation.
• Facilitate workshops and training sessions (preferred).
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established policies and procedures.
• Perform other duties as assigned.

Requirements

• Minimum of 5–7 years of relevant experience in ecommerce sites, rewards/engagement, and loyalty programs working with data-driven product development teams.
• Bachelor’s degree or higher in Graphic Design, Human-Centered Interaction, Interaction Design, or a related field (high school diploma required).
• Must present a portfolio demonstrating strong UX/UI, visual design, interaction design, and brand creation.

Qualifications

• Demonstrated success creating end-to-end digital product designs in the consumer technology sector.
• Exceptional brand, visual, and interaction design skills with deep experience across the user-centered design process, including research (quantitative and qualitative), prototyping, implementation, testing, and evaluation.
• Strong UI design background with foundational skills in typography, layout, composition, color theory, iconography, motion/interaction design, and branding.
• Experience building cross-channel experiences in growth marketing.
• Domain knowledge in marketing, loyalty, rewards, messaging, and engagement.
• Familiarity with current marketing challenges, such as attribution, customer lifetime value, and data science-led personalization.
• Independent, self-motivated, strategic thinker with clear communication skills.
• Passion for advocating for the user and solving problems at all levels.
• Experience leading cross-functional teams and comfort with agile methodologies.
• Highly proficient in Adobe Creative Suite, Sketch, InVision, and Abstract.
• Positive attitude, open-mindedness, and a desire to collaborate and learn.

Scope

The Sr. Manager, UX/UI will be a core member of the Global UX/UI Experience Design team, responsible for the design concept, development, and delivery of digital products across web, app, and other digital applications for all Universal vacation destinations worldwide.