Senior Designer, Global UXUI Experience Design- Call Center (2 year project hire)

About the role

The Sr. Designer, UX/UI will be a core member of the Global UX/UI Experience Design team at Universal Parks and Resorts. You will work with a cross-functional team to identify opportunities that enhance customer engagement by executing elegant and seamless experiences. This role is key in creating opportunities for revenue growth through design executions, measuring demand, and loyalty marketing across the customer buying process. You will execute, participate, or lead the entire process from inception to execution while collaborating with cross-functional teams.

Responsibilities

• Lead the holistic view of the product across integration (customer and technical) points to provide a superior, seamless experience from daily execution to longer-term strategies.
• Apply strong domain knowledge in marketing, analysis, personalization, and engagement across digital channels.
• Synthesize product design and consumer trends to recommend clear, specific solutions using a Global Design System to meet consumer needs.
• Execute and provide design artifacts that support UX/UI best practices across integration points.
• Work closely with business, design, product, and IT leaders as a point of contact for specific design initiatives.
• Lead content design functions, collaborating with partners across the company to understand team and audience needs and implement design solutions.
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established policies and procedures.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree in Graphic Design, Human-Centered Interaction, Interaction Design, or a related field.
• 5+ years of relevant experience in ecommerce sites, rewards/engagement, and loyalty programs working with data-driven product development teams.
• Must present a portfolio illustrating strong UX, visual design, interaction design excellence, and brand creation.

Skills

• Demonstrated success creating end-to-end digital product designs in the consumer technology sector.
• Exceptional brand, visual, and interaction design skills with depth of experience across the user-centered design process, including research (quantitative and qualitative), prototyping, implementation, testing, and evaluation.
• Strong foundational design skills: typography, layout, composition, color theory, iconography, UX/UI, motion/interaction design, and branding.
• Experience creating and documenting UI toolkits, style guides, and front-end frameworks for design and development teams.
• Experience leading cross-functional reward, loyalty, and customer community projects intended to drive engagement and business value.
• Experience building cross-channel experiences in growth marketing.
• Experience utilizing user-centric design methodology: gathering/shaping requirements, defining user stories, storyboarding features, and iterating based on user feedback/testing.
• Knowledge of current challenges in the marketing environment, such as attribution of marketing touchpoints, understanding customer lifetime value, and data science-led personalization.
• Highly proficient in Adobe Creative Suite, Sketch, InVision, and Abstract.
• A desire to tackle and solve problems, from big-picture strategy to granular details.
• Passionately advocate for the user.
• Comfortable with agile transformation; positive attitude, open mind, and desire to collaborate and learn.