SENIOR MANAGER, GLOBAL PEOPLE EXPERIENCE (HR) OPERATIONS

SharkNinja is a global product design and technology company with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by the trusted brands Shark and Ninja, the company drives significant growth and market share gains through disruptive innovation across multiple product categories. Headquartered in Needham, Massachusetts, SharkNinja employs over 4,100 associates and sells products through key retailers, online and offline channels, and distributors worldwide.

At SharkNinja, we’re building an AI-native culture where bold experimentation, adoption of new tools, and continuous innovation are expected. If you thrive on creating what hasn’t been invented yet, you’ll fit right in.

About the Role

As SharkNinja continues its rapid global growth, the Senior Manager, Global People Experience (HR) Operations will partner with the VP, Global Total Rewards and regional People Experience Operations leaders to evolve a modern, scalable global operating model. This model will deliver exceptional employee experiences while enabling the business to move with speed. The role leads operational execution across the Americas (United States, Canada, and LATAM) and collaborates globally to define guiding principles, strengthen governance, and improve shared processes.

This highly cross-functional role partners with HR Business Partners, regional People teams, HRIS, Workforce Intelligence, Compensation, Benefits, Payroll, Talent Acquisition, IT, Finance, Legal, and business leaders to ensure consistent, scalable, and trusted People operations. As SharkNinja implements Oracle HCM Cloud, this leader will simplify processes, leverage AI-enabled capabilities, strengthen data integrity, and build scalable operations to improve both employee and manager experiences.

Responsibilities

• Shape the Global People Experience Operating Model: Partner with the VP, Global Total Rewards and regional leaders to define, operationalize, and evolve SharkNinja’s global People Experience operating model. Drive alignment on global guiding principles, governance, and standard processes while incorporating regional requirements.
• Elevate the Employee Experience: Continuously improve the employee lifecycle from post-offer onboarding through offboarding, creating intuitive, efficient, and employee-centric experiences. Simplify, standardize, and modernize People processes to improve speed, quality, and service delivery. Build a service mindset that enhances experiences for associates, managers, HRBPs, and People team members.
• Lead Digital Transformation: Serve as the business process owner for People Experience Operations within Oracle HCM Cloud. Partner with HRIS to ensure technology enables best-in-class processes. Define requirements, validate functionality, participate in user acceptance testing, and ensure Oracle supports the intended employee and manager experience. Champion AI-enabled People Operations by automating manual work, improving self-service, streamlining workflows, and enhancing decision-making.
• Enable Organizational Excellence: Partner with HR Business Partners to operationalize organizational design decisions and ensure accurate execution within Oracle HCM Cloud and downstream systems. Educate HRBPs, managers, and People leaders on operational processes, governance standards, and best practices. Own workforce data integrity by establishing controls, auditing data quality, and ensuring accurate employee transactions. Collaborate with Workforce Intelligence to ensure trusted data supports reporting, analytics, and strategic decision-making.
• Build an Unstoppable Team: Build, coach, and develop a high-performing People Experience Operations team capable of supporting SharkNinja’s growth. Assess future capability needs and evolve the team’s structure, skills, and operating model. Foster a culture of accountability, collaboration, innovation, and continuous learning. Lead through influence across regional teams, Centers of Excellence, and business stakeholders to deliver consistent global experiences.

Requirements

• Bachelor’s degree in Human Resources, Business, Information Systems, or a related discipline; advanced degree preferred.
• 8-10+ years of progressive experience in HR Operations, People Experience, HR Transformation, or a related discipline.
• Demonstrated success scaling HR Operations within high-growth, fast-paced organizations, ideally from startup or scale-up environments through organizations of 4,000+ employees.
• Experience with Oracle HCM Cloud, including ownership of business process design and optimization.
• Experience in a global HR Operations or People Experience organization, balancing enterprise standards with regional execution.
• Experience leading enterprise HR transformation initiatives, including system implementations, operating model evolution, and process standardization.
• Demonstrated success implementing AI-enabled HR capabilities, workflow automation, and digital employee experiences.
• Experience leading change, driving adoption, and influencing cross-functional stakeholders without direct authority.
• Strong analytical skills with experience driving operational excellence through data governance, metrics, and continuous improvement.
• Excellent communication, facilitation, and presentation skills with the ability to influence leaders at all levels.

Skills

• Builder who thrives creating scalable capabilities rather than maintaining the status quo.
• Pragmatic problem solver who simplifies complexity while balancing employee experience, operational excellence, and business needs.
• Comfortable challenging existing processes and introducing new ways of working.
• Hands-on operator equally comfortable defining strategy and executing.
• Growth mindset with curiosity to continuously improve, experiment, and leverage new technologies.
• Passion for delivering exceptional employee experiences through operational excellence, thoughtful governance, and modern People technology.
• Ability to lead through ambiguity while building trust, developing teams, and driving measurable business impact.
• Demonstrates SharkNinja’s cultural attributes: Relentless Drive for Edge, Insatiable Impatience for Action, Deep-Seated Confidence, and Genuine Belief in the Journey.

Success Metrics

Success will be measured by your ability to:

• Elevate the employee experience through intuitive, consistent, and scalable People processes.
• Successfully implement and operationalize Oracle HCM Cloud as the foundation for global People Experience Operations.
• Leverage AI and automation to create meaningful value.
• Build an unstoppable, future-ready People Experience Operations team.
• Ensure workforce data is trusted, governed, and accurate across the organization.

Pay

The annual salary range for this position is $151,800—$185,500 USD.

Benefits

• Medical, dental, and vision insurance.
• Flexible spending accounts and health savings accounts (HSA) with company contribution.
• 401(k) retirement plan with matching.
• Employee stock purchase program.
• Life insurance, AD&D, short-term disability, and long-term disability insurance.
• Generous paid time off, company holidays, and parental leave.
• Identity theft protection and pet insurance.
• Pre-paid legal insurance.
• Back-up child and eldercare days.
• Product discounts and referral bonus program.
• Wellness programs.
• High-impact Learning Programs featuring bold voices redefining what’s possible.

Culture

At SharkNinja, we push past the bar every day with an Outrageously Extraordinary mindset. We tackle the impossible, push boundaries, and deliver results others only dream of. If you thrive on breaking out of your swim lane, you’ll fit right in. Our culture values Diversity, Equity, and Inclusion, blending unique voices and skills to strengthen innovation. We support all associates in bringing their authentic selves to work, making an impact, and accelerating their careers.