Senior Manager Global Learning & Development

About the Role

The Senior Manager, Global Learning & Development leads the effective operation, governance, and delivery of Sysco's global learning infrastructure and services. This role ensures colleagues have reliable access to high-quality, relevant, and compliant learning experiences. It combines strong operational discipline with Learning & Development expertise to continuously improve how learning is designed, delivered, managed, and experienced across Sysco.

Responsibilities

• Global Compliance & Required Learning Operations (25%): Lead the operational delivery and governance of global compliance and required learning. Partner with Legal, Risk, Human Resources, and business subject-matter experts to translate requirements into accurate learning assignments. Establish controls for audience identification, assignment, completion, escalation, and reporting. Maintain records and improve compliance-learning processes and colleague experience.
• Workday Learning Management & Operations (25%): Lead the day-to-day management and administration of Workday Learning globally. Establish processes, roles, controls, and service standards. Partner with Human Resources Information Systems on system configuration, data, and integration issues. Support market Learning Administrators and oversee colleague learning support and ticket resolution. Improve platform reliability, usability, and effectiveness.
• Instructional Design & Content Creation (20%): Lead Sysco's instructional design and content-development capability. Translate learning requirements into engaging, accessible, and effective solutions. Establish design standards, methodologies, and quality assurance. Determine appropriate modalities and oversee internal and external design and production.
• Content & Learning Provider Management (15%): Manage enterprise learning content providers and external learning partners. Ensure content is current, relevant, accessible, and delivers quality and value. Manage supplier performance, service delivery, and contractual requirements. Provide insights for future provider and investment decisions.
• Learning Governance, Standards & Continuous Improvement (10%): Establish operational governance, standards, documentation, and controls for enterprise learning delivery. Use data and feedback to identify risks, improve processes, and strengthen learning operations.
• Enterprise Learning Partnership & Delivery (5%): Partner with Global Learning & Development, embedded learning teams, Human Resources, and business stakeholders to enable effective delivery of enterprise learning priorities. Provide operational and design expertise and ensure solutions can be implemented through Sysco's learning ecosystem.

Qualifications

• Education Required: Bachelor's degree or equivalent relevant professional experience in Learning & Development, Human Resources, Education, Instructional Design, Learning Technology, Business, or a related discipline.
• Education Preferred: Relevant postgraduate qualification or professional accreditation in Learning & Development, instructional design, learning technology, or a related discipline.
• Experience Required: 5+ years' progressive experience in Learning & Development, learning operations, learning technology, or related disciplines. Experience managing learning management systems, enterprise learning processes, instructional design/content development, external provider management, and working across multiple stakeholders in a complex organization.
• Experience Preferred: Experience in a large global or matrixed organization; hands-on experience with Workday Learning; managing global compliance/required learning; working with Human Resources Information Systems and complex learning data; managing enterprise content providers and learning vendors.
• Licences / Certifications: Preferred: Relevant professional accreditation or qualification in Learning & Development, adult learning, instructional design, learning technology, or related disciplines.

Technical Skills and Abilities

• Learning operations expertise
• Workday Learning / LMS expertise
• Compliance learning governance
• Instructional design expertise
• Content development capability
• Operational and process discipline
• Data and insight
• Vendor and commercial management
• Stakeholder partnership
• Continuous improvement and problem solving
• Team leadership

Decision Making Authority

Decisions made independently within agreed strategy, governance, and investment parameters include:

• Day-to-day operation, administration, and prioritization of Workday Learning activities.
• Operational processes and controls for assignment, tracking, reporting, and administration of required learning.
• Instructional design methodologies, standards, and quality-assurance approaches.
• Appropriate learning modalities and production approaches for agreed learning requirements.
• Prioritization of instructional design and content-production activity against agreed enterprise priorities.
• Day-to-day management and performance of learning/content providers within existing contractual arrangements.
• Learning operational standards, documentation, service levels, and continuous-improvement actions.
• Escalation of compliance, system, data, provider, or delivery risks requiring broader organizational intervention.

Decisions requiring review/approval include material changes to operating models, system configurations, contracts, strategies, and significant investments.

Note: For compliance and required learning, the relevant Legal, Risk, Human Resources, or business owner retains accountability for the underlying requirement, target population, and subject-matter accuracy. Global Learning & Development owns the learning process, design, delivery, assignment, tracking, reporting, and colleague experience within agreed governance.