Senior Manager - Fiber Services

About the role

We empower smarter business operations by connecting equipment, software, and services to protect, control and optimize assets within electrical infrastructures. The business provides customers, across various industries, with end-to-end product and service solutions ensuring the reliability and protection of their electrical infrastructure.

The Senior Manager, Fiber Services is a high-impact leadership role responsible for building and scaling OmniOn’s services execution model for fiber infrastructure and ILA power deployment programs supporting hyperscale and telecom customers.

Responsibilities

• Lead the services execution model for fiber ILA power deployment programs across strategic hyperscale and telecom customers.
• Develop repeatable deployment processes, work instructions, resource models, and execution standards for ILA power site services.
• Partner with Technical Services Delivery, Engineering, Operations, and Supply Chain to ensure site readiness, installation readiness, and field execution quality.
• Establish clear handoffs between quoting, order management, materials readiness, field deployment, commissioning, and closeout.
• Identify gaps in current services capabilities and build scalable solutions to support broader fiber infrastructure growth.
• Serve as the services execution leader for strategic fiber infrastructure customer programs.
• Translate customer requirements, schedules, technical standards, and field expectations into actionable services plans.
• Support customer reviews, deployment meetings, issue resolution, escalation management, and performance reporting.
• Build and improve operating rhythms to manage deployment schedules, site readiness, resource availability, issue tracking, and program risk.
• Develop installation and commissioning standards in partnership with engineering and field service teams.
• Establish performance metrics for safety, quality, schedule adherence, first-time-right execution, cost-to-serve, and customer satisfaction.
• Help define OmniOn’s internal and external services capacity model for fiber ILA deployment work.
• Partner with Sales, Quotation, Finance, and Services Strategy to ensure deployment assumptions, scope definitions, pricing inputs, and cost models reflect real execution requirements.
• Partner closely with Engineering to ensure product, installation, and commissioning requirements are aligned with field realities.

Requirements

• Bachelor’s degree in Engineering, Business, Operations, Construction Management, or a related field.
• 8+ years of experience in services operations, field service leadership, deployment operations, telecom infrastructure, power systems, construction services, or mission-critical infrastructure.
• Experience leading large-scale field deployment programs involving multiple sites, customers, subcontractors, or cross-functional stakeholders.
• Strong understanding of services execution, installation readiness, commissioning, field quality, and customer program management.
• Demonstrated ability to build scalable processes, operating rhythms, and resource models in a growing services environment.
• Strong communication, analytical, problem-solving, and stakeholder management skills.
• Ability to manage customer escalations, program risks, execution gaps, and cross-functional dependencies with urgency and professionalism.
• Willingness to travel as required to customer sites, project locations, partner locations, and OmniOn facilities.

Preferred Qualifications

• Experience in fiber infrastructure, ILA sites, telecom shelters, central office power, data center infrastructure, or hyperscale network deployment.
• Familiarity with DC power systems, rectifiers, batteries, power distribution, grounding, installation, and commissioning practices.
• Experience supporting strategic hyperscale, telecom, cloud, or large enterprise infrastructure customers.
• Prior leadership of field services, technical services, deployment operations, construction services, or implementation teams.
• Experience building subcontractor, certified installer, or partner delivery models.
• Strong understanding of cost-to-serve, quote assumptions, scope control, change orders, and margin improvement.

Success Measures

The Successful Candidate Will Help OmniOn Deliver strategic fiber ILA power services deployment programs with stronger schedule, quality, and cost performance.

• Build a repeatable services execution model that can scale beyond the initial customer programs.
• Improve alignment between quoting, engineering, materials readiness, field execution, and customer commitments.
• Increase customer confidence in OmniOn’s ability to support large-scale fiber infrastructure rollouts.
• Reduce execution variability through better processes, training, partner governance, and operating discipline.
• Create a foundation for future services growth in fiber, telecom, hyperscale, and mission-critical infrastructure markets.

Why This Role Matters

Fiber infrastructure is becoming a critical enabler of AI, cloud, telecom, and hyperscale network growth. High-performance optical networks depend on reliable power, disciplined field execution, and scalable infrastructure deployment models.

This role will help OmniOn build the services capabilities needed to support that market shift and strengthen our position as a trusted partner for critical power infrastructure.