Senior Manager, EV Field Services

Your Impact

Build and lead the team that executes flawlessly; scaling teams, systems and processes that deliver customer delight and healthy margins.

Candidates who are available to work primarily during Pacific Time Zone (PT) business hours are preferred.

Core Responsibilities

• Own the execution of work orders and projects.
  • You are accountable for everything our technicians do.
    • Safety and quality are critical.
    • Customer experience and profitability is your outcome.
    • You will be responsible for 2 countries, 7 regions, and nearly 300 technicians.
    • Your performance is critical to the entire EV industry, since your technicians fix most of the chargers deployed in North America.
• Within your first year, you'll have leveled up the current field of technicians and built two centers of competence for commissioning and construction.
• Build high-performing teams
  • Recruit, develop and lead field service managers to operate a customer-centric organization.
  • You create a culture where people take ownership, show concern about the fine details, solve problems quickly and work safely.
• Design and implement scalable processes and systems
  • You seek long-term solutions and implement processes that simplify a complex industry.
  • You work across the company to find the root cause to friction and use your influence to fix it collaboratively.
  • You're always looking for systems to automate our manual processes to free your team up for high-value tasks.
• Precisely manage subcontractors
  • In areas or situations where hiring is not feasible, ensure that subcontractors are held to the same high standards as employees; our customer should not notice a difference in who does the work because everything executed under your leadership is quality.
• Deliver success
  • Your north star is to build a field service team that is the standard of excellence within the EV industry, while delivering margins that represent value for our shareholders.

Core Experience

• 7+ years of building teams, with a majority in renewable energy, preferably EV.
• Deep Field Service operational expertise.
• Demonstrated ability to scale rapidly without breaking things.
• A contagious "whatever it takes" mindset and high-agency approach to problem solving.
• Strategic thinking paired with hands-on execution capability.
• (You'll be one of very few field service Senior Managers in the industry issued a work truck and tools to enable your desire to lead through example).
• Exceptional leadership and team-building skills with a record of attracting, developing, and retaining top talent.
• You'll be one of very few field service Senior Managers in the industry issued a work truck and tools to enable your desire to lead through example).

What We Offer

• A family-friendly and innovative culture with opportunities for growth, competitive compensation, comprehensive health benefits including medical, dental and vision insurance, flexible spending accounts, HSA option.
• To help you recharge, we have paid vacation and paid holidays.
• For your future, we offer a company-matching 401(k) Retirement, Life Insurance, Tuition reimbursement, and professional development training.
• To help you be successful at work, as required for the role, we will provide a company vehicle, phone, laptop, or tablet along with all necessary tools and safety equipment.

About the Role

To learn more about Pearce visit http://www.pearce-services.com.

Benefits

• Comprehensive health benefits including medical, dental and vision insurance, flexible spending accounts, HSA option.
• Paid vacation and paid holidays.
• Company-matching 401(k) Retirement.
• Life Insurance.
• Tuition reimbursement.
• Professional development training.

Pay

Details TBD.

Schedule

Primarily during Pacific Time Zone (PT) business hours.